DETAILED OCCUPATION DATA
43-3011 Bill and Account Collectors
Occupational Description:
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer?s account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.| Percentiles | |||||||||
|---|---|---|---|---|---|---|---|---|---|
| Geography | Employment | Emp SE* | Mean | Mean SE* | 10th | 25th | Median | 75th | 90th |
| Rochester MN MSA | N/A | N/A | $22.15/hr | $1.75/hr | $14.73/hr | $17.48/hr | $21.46/hr | $25.96/hr | $31.00/hr |
| Minnesota | 4,120 | 383 | $19.82/hr | $0.38/hr | $14.26/hr | $16.29/hr | $18.53/hr | $22.92/hr | $27.69/hr |
| U S | 235,870 | 3,774 | $19.13/hr | $0.08/hr | $12.55/hr | $14.96/hr | $18.01/hr | $22.31/hr | $27.67/hr |
| *SE = Standard error, a measure of the statistical reliability of the estimate. | |||||||||
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| Occupation (click title for details) | OES | Projections | |
|---|---|---|---|
| Employment | Median Wage | % Change - | |
| Customer Service Representatives | 1,360 | $16.50/hr | N/A |
| Compliance Officers, Except Agriculture, Construction, Health and Safety, and Transportation | 110 | $31.25/hr | N/A |
| Eligibility Interviewers, Government Programs | 90 | $26.17/hr | N/A |
| Credit Authorizers, Checkers, and Clerks | N/A | N/A | N/A |
| Order Clerks | N/A | N/A | N/A |
| Claims Adjusters, Examiners, and Investigators | N/A | $32.69/hr | N/A |
Tasks for Bill and Account Collectors
- Mails form letters to customers to encourage payment of delinquent accounts.
- Notifies credit department, orders merchandise repossession or service disconnection, or turns over account to attorney if customer fails to respond.
- Persuades customer to pay amount due on credit account, damage claim, or nonpayable check, or negotiates extension of credit.
- Confers with customer by telephone or in person to determine reason for overdue payment and review terms of sales, service, or credit contract.
- Drives vehicle to visit customer, return merchandise to creditor, or deliver bills.
- Sorts and files correspondence, and performs miscellaneous clerical duties.
- Traces delinquent customer to new address by inquiring at post office or questioning neighbors.
- Records information about financial status of customer and status of collection efforts.
- Receives payments and posts amount paid to customer account, using computer or paper records.
