DETAILED OCCUPATION DATA

43-4051 Customer Service Representatives

Occupational Description:
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Occupational Employment Statistics(OES) Wage Data
Wages Updated to First Quarter, 2020
 Percentiles
GeographyEmploymentEmp SE*MeanMean SE*10th25thMedian75th90th
EDR 7W- Central 3,930269$17.72/hr$0.36/hr$11.38/hr$13.18/hr$16.39/hr$21.47/hr$26.19/hr
Minnesota 60,3402,293$20.11/hr$0.16/hr$12.57/hr$15.71/hr$19.02/hr$24.03/hr$29.41/hr
U S 2,919,23014,596$18.16/hr$0.04/hr$11.18/hr$13.44/hr$16.89/hr$21.41/hr$27.44/hr
*SE = Standard error, a measure of the statistical reliability of the estimate.


Leading Industries for Customer Service Representatives
IndustryOES EmploymentOES Median Wage
Trade, Transportation and Utilities1,300$14.50/hr
Professional and Business Services1,000$15.46/hr
Financial Activities560$18.74/hr
Manufacturing540$19.19/hr
Education and Health Services140$21.15/hr
Information140$21.91/hr
Other Services90$14.05/hr
Public Administration80$28.56/hr
Construction40$13.47/hr
Other Regional Data For Customer Service Representatives
Geography (click title for details)OESProjections
EmploymentMedian Wage% Change  - 
EDR 11 - 7 County Twin Cities 44,180 $19.89/hr N/A
EDR 7W- Central 3,930 $16.39/hr N/A
EDR 10 - Southeast 3,290 $16.54/hr N/A
EDR 3 - Arrowhead 1,910 $16.71/hr N/A
EDR 9 - South Central 1,780 $17.57/hr N/A
EDR 4 - West Central 1,190 $16.49/hr N/A
EDR 5 - North Central 950 $17.33/hr N/A
EDR 7E- East Central 680 $17.70/hr N/A
EDR 8 - Southwest 640 $16.55/hr N/A
EDR 6E- Southwest Central 510 $17.40/hr N/A
EDR 1 - Northwest 450 $21.65/hr N/A
EDR 2 - Headwaters 440 $17.10/hr N/A
EDR 6W- Upper Minnesota Valley 230 $14.50/hr N/A
Related Occupations
Occupation
(click title for details)
OESProjections
EmploymentMedian Wage% Change  - 
Retail Salespersons6,080$12.48/hrN/A
Court, Municipal, and License Clerks390$21.48/hrN/A
Bill and Account Collectors390$21.09/hrN/A
Counter and Rental Clerks290$12.29/hrN/A
Eligibility Interviewers, Government Programs150$23.89/hrN/A
Opticians, Dispensing140$18.55/hrN/A
Insurance Claims and Policy Processing Clerks50$31.89/hrN/A
Insurance Appraisers, Auto DamageN/AN/AN/A
Interviewers, Except Eligibility and LoanN/A$20.15/hrN/A
Reservation and Transportation Ticket Agents and Travel ClerksN/AN/AN/A
Telephone OperatorsN/AN/AN/A
Tasks for Customer Service Representatives