DETAILED OCCUPATION DATA

Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

Occupational Employment Statistics(OES) Wage Data
Wages Updated to First Quarter, 2020

					Percentiles
Geography	Employment	Emp SE*	Mean	Mean SE*	10th	25th	Median	75th	90th
Minnesota	N/A	N/A	$21.13/hr	$2.73/hr	$12.59/hr	$16.38/hr	$21.57/hr	$26.39/hr	$29.39/hr
U S	4,740	265	$18.46/hr	$0.26/hr	$11.37/hr	$13.48/hr	$17.40/hr	$23.18/hr	$28.04/hr
*SE = Standard error, a measure of the statistical reliability of the estimate.

Related Occupations

Occupation (click title for details)	OES		Projections
	Employment	Median Wage	% Change  -
Office Clerks, General	2,800	$16.70/hr	N/A
Customer Service Representatives	1,910	$16.71/hr	N/A
Receptionists and Information Clerks	980	$13.02/hr	N/A
Hotel, Motel, and Resort Desk Clerks	670	$11.91/hr	N/A
Interviewers, Except Eligibility and Loan	280	$17.32/hr	N/A
Counter and Rental Clerks	270	$13.29/hr	N/A
Switchboard Operators, Including Answering Service	70	$17.30/hr	N/A
Computer, Automated Teller, and Office Machine Repairers	50	$16.39/hr	N/A
Insurance Appraisers, Auto Damage	N/A	N/A	N/A
Credit Authorizers, Checkers, and Clerks	N/A	N/A	N/A
Insurance Claims and Policy Processing Clerks	N/A	N/A	N/A
Word Processors and Typists	N/A	N/A	N/A
Ushers, Lobby Attendants, and Ticket Takers	N/A	N/A	N/A
Reservation and Transportation Ticket Agents and Travel Clerks	N/A	N/A	N/A

• Refers to alphabetical or geographical reels or directories to answer questions and provide telephone information.
• Types location and spelling of name on computer terminal keyboard, and scans directory or microfilm viewer to locate number.
• Plugs in headphones when signal light flashes on cord switchboard, or pushes switch keys on cordless switchboard to make connections.
• Keeps reels and directories up-to-date.
• Maintains record of calls received.
• Suggests alternate locations and spellings under which number could be listed.
• Observes signal light on switchboard, plugs cords into trunk-jack, and dials or presses button to make connections.
• Consults charts to determine charges for pay-telephone calls.
• Inserts tickets in calculagraph (time-stamping device) to record time of toll calls.
• Requests coin deposits for calls.
• Calculates and quotes charges on long-distance connections.
• Gives information regarding subscribers' telephone numbers.