DETAILED OCCUPATION DATA

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer?s account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

Occupational Employment Statistics(OES) Wage Data
Wages Updated to First Quarter, 2020

					Percentiles
Geography	Employment	Emp SE*	Mean	Mean SE*	10th	25th	Median	75th	90th
Minnesota	4,120	383	$19.82/hr	$0.38/hr	$14.26/hr	$16.29/hr	$18.53/hr	$22.92/hr	$27.69/hr
U S	235,870	3,774	$19.13/hr	$0.08/hr	$12.55/hr	$14.96/hr	$18.01/hr	$22.31/hr	$27.67/hr
*SE = Standard error, a measure of the statistical reliability of the estimate.

Leading Industries for Bill and Account Collectors Industry OES Employment OES Median Wage Professional and Business Services 2,950 $18.03/hr Financial Activities 540 $18.61/hr Trade, Transportation and Utilities 260 $20.97/hr Education and Health Services 140 $21.69/hr Public Administration 110 $26.56/hr Manufacturing 70 $22.80/hr Information 40 $21.79/hr

Other Regional Data For Bill and Account Collectors Geography (click title for details) OES Projections Employment Median Wage % Change 2020 - 2030 Minnesota 4,120 $18.53/hr -14.4% Minneapolis-St Paul-Bloomington MN-WI MSA 3,260 $18.28/hr N/A Seven County Mpls-St Paul, MN 3,200 $18.23/hr -15.0% Central Minnesota 470 $21.39/hr -15.8% La Crosse WI-MN MSA 280 $15.03/hr N/A Fargo ND-MN MSA 220 $21.57/hr N/A Southwest Minnesota 140 $18.36/hr -5.7% Southwest Balance of State 130 $18.49/hr N/A Southeast Balance of State 100 $20.20/hr N/A Duluth MN-WI MSA 90 $16.25/hr N/A Southeast Minnesota 90 $20.64/hr -10.1% Northwest Minnesota 70 $18.73/hr -6.3% Northwest Balance of State 60 $17.69/hr N/A Northeast Minnesota 50 $17.87/hr -3.4% Grand Forks ND-MN MSA 10 $22.13/hr N/A Northeast Balance of State N/A N/A N/A Rochester MN MSA N/A $21.46/hr N/A St Cloud MN MSA N/A $20.98/hr N/A Mankato-North Mankato MN MSA N/A N/A N/A

Related Occupations

Occupation (click title for details)	OES		Projections
	Employment	Median Wage	% Change 2020 - 2030
Customer Service Representatives	60,340	$19.02/hr	-4.4%
Claims Adjusters, Examiners, and Investigators	5,930	$31.46/hr	-5.7%
Order Clerks	2,550	$16.88/hr	-20.9%
Credit Authorizers, Checkers, and Clerks	570	$23.91/hr	-7.9%
Compliance Officers, Except Agriculture, Construction, Health and Safety, and Transportation	N/A	$36.41/hr	4.5%
Eligibility Interviewers, Government Programs	N/A	$25.18/hr	5.2%

• Mails form letters to customers to encourage payment of delinquent accounts.
• Notifies credit department, orders merchandise repossession or service disconnection, or turns over account to attorney if customer fails to respond.
• Persuades customer to pay amount due on credit account, damage claim, or nonpayable check, or negotiates extension of credit.
• Confers with customer by telephone or in person to determine reason for overdue payment and review terms of sales, service, or credit contract.
• Drives vehicle to visit customer, return merchandise to creditor, or deliver bills.
• Sorts and files correspondence, and performs miscellaneous clerical duties.
• Traces delinquent customer to new address by inquiring at post office or questioning neighbors.
• Records information about financial status of customer and status of collection efforts.
• Receives payments and posts amount paid to customer account, using computer or paper records.