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DETAILED OCCUPATION DATA

ISEEK Occupation Information

43-2011 Switchboard Operators, Including Answering Service

Occupational Description:

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

Occupational Employment Statistics(OES) Wage Data
Wages Updated to First Quarter, 2020
					Percentiles
Geography	Employment	Emp SE*	Mean	Mean SE*	10th	25th	Median	75th	90th
Southwest Balance of State	N/A	N/A	N/A	$0.84/hr	N/A	N/A	N/A	N/A	N/A
Minnesota	760	112	$17.45/hr	$0.26/hr	$13.19/hr	$14.70/hr	$17.20/hr	$19.73/hr	$22.97/hr
U S	68,050	1,905	$16.07/hr	$0.16/hr	$10.64/hr	$12.49/hr	$14.90/hr	$18.39/hr	$23.34/hr
*SE = Standard error, a measure of the statistical reliability of the estimate.

Other Regional Data For Switchboard Operators, Including Answering Service
Geography (click title for details)	OES		Projections
Geography (click title for details)	Employment	Median Wage	% Change -
Minneapolis-St Paul-Bloomington MN-WI MSA	480	$17.60/hr	N/A
Duluth MN-WI MSA	80	$18.03/hr	N/A
Fargo ND-MN MSA	60	$14.41/hr	N/A
Southeast Balance of State	50	$16.75/hr	N/A
Northwest Balance of State	30	$14.62/hr	N/A
Southwest Balance of State	N/A	N/A	N/A
Northeast Balance of State	N/A	N/A	N/A
Rochester MN MSA	N/A	N/A	N/A
Mankato-North Mankato MN MSA	N/A	N/A	N/A
La Crosse WI-MN MSA	N/A	N/A	N/A
St Cloud MN MSA	N/A	$16.12/hr	N/A
Grand Forks ND-MN MSA	N/A	N/A	N/A

Related Occupations
Occupation (click title for details)	OES		Projections
Occupation (click title for details)	Employment	Median Wage	% Change -
Receptionists and Information Clerks	610	$14.67/hr	N/A
Medical Secretaries	470	$17.58/hr	N/A
Court, Municipal, and License Clerks	380	$22.07/hr	N/A
Billing and Posting Clerks and Machine Operators	310	$17.69/hr	N/A
Insurance Claims and Policy Processing Clerks	N/A	N/A	N/A
Interviewers, Except Eligibility and Loan	N/A	N/A	N/A

Tasks for Switchboard Operators, Including Answering Service

Operates communication system, such as telephone, switchboard, intercom, two-way radio, or public address.
Places telephone calls as instructed.
Greets caller, furnishes information to caller or visitor, and relays calls.
Relays and routes messages.
Keeps records of calls placed and charges incurred, if any.
Date stamps and files messages.
Receives visitors and obtains name and nature of business.
Performs clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
Records messages, suggesting rewording for clarity and conciseness.