DETAILED OCCUPATION DATA
43-4181 Reservation and Transportation Ticket Agents and Travel Clerks
Occupational Description:
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information. Excludes "Cashiers? (41-2011), "Travel Agents? (41-3041), and "Hotel, Motel, and Resort Desk Clerks? (43-4081) who sell tickets for local transportation.| Percentiles | |||||||||
|---|---|---|---|---|---|---|---|---|---|
| Geography | Employment | Emp SE* | Mean | Mean SE* | 10th | 25th | Median | 75th | 90th |
| Northwest Balance of State | 20 | 7 | $13.41/hr | $0.99/hr | $10.41/hr | $11.55/hr | $12.93/hr | $14.29/hr | $17.92/hr |
| Minnesota | 2,430 | 595 | $24.44/hr | $0.81/hr | $13.40/hr | $15.96/hr | $23.52/hr | $33.34/hr | $36.92/hr |
| U S | 123,660 | 3,710 | $21.60/hr | $0.24/hr | $12.04/hr | $14.24/hr | $18.67/hr | $29.85/hr | $35.34/hr |
| *SE = Standard error, a measure of the statistical reliability of the estimate. | |||||||||
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| Occupation (click title for details) | OES | Projections | |
|---|---|---|---|
| Employment | Median Wage | % Change - | |
| Customer Service Representatives | 2,680 | $17.40/hr | N/A |
| Hotel, Motel, and Resort Desk Clerks | 980 | $13.07/hr | N/A |
| Dispatchers, Except Police, Fire, and Ambulance | 290 | $25.07/hr | N/A |
| Counter and Rental Clerks | 240 | $12.65/hr | N/A |
| Opticians, Dispensing | 210 | $19.23/hr | N/A |
| Travel Agents | 30 | $20.23/hr | N/A |
Tasks for Reservation and Transportation Ticket Agents and Travel Clerks
- Provides customers with travel suggestions and information such as guides, directories, brochures, and maps.
- Confers with customers by telephone, writing, or in person to answer questions regarding services and determine travel preferences.
- Informs client of travel dates, times, connections, baggage limits, medical and visa requirements, and emergency information.
- Provides information concerning fares, availability of travel, and accommodations, either orally or by using guides, brochures, and maps.
- Contacts motel, hotel, resort, and travel operators by mail or telephone to obtain advertising literature.
- Studies maps, directories, routes, and rate tables to determine travel route and cost and availability of accommodations.
- Calculates estimated travel rates and expenses, using items such as rate tables and calculators.
- Assists client in preparing required documents and forms for travel, such as visas.
- Plans itinerary for travel and accommodations, using knowledge of routes, types of carriers, and regulations.
- Confirms travel arrangements and reservations.
- Obtains reservations for air, train, or car travel and hotel or other housing accommodations.
- Arranges reservations and routing for passengers at request of Ticket Agent.
- Telephones customer or Ticket Agent to advise of changes with travel conveyance or to confirm reservation.
- Reads coded data on tickets to ascertain destination, marks tickets, and assigns boarding pass.
- Sells and assembles tickets for transmittal or mailing to customers.
- Plans route and computes ticket cost, using schedules, rate books, and computer.
- Answers inquiries made to travel agencies or transportation firms, such as airlines, bus companies, railroad companies, and steamship lines.
- Examines passenger ticket or pass to direct passenger to specified area for loading.
- Checks baggage and directs passenger to designated location for loading.
- Determines whether space is available on travel dates requested by customer.
- Sells travel insurance.
- Informs travel agents in other locations of space reserved or available.
- Announces arrival and departure information, using public-address system.
- Assists passengers requiring special assistance to board or depart conveyance.
- Assigns specified space to customers and maintains computerized inventory of passenger space available.
