DETAILED OCCUPATION DATA
43-2011 Switchboard Operators, Including Answering Service
Occupational Description:
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.| Percentiles | |||||||||
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| Geography | Employment | Emp SE* | Mean | Mean SE* | 10th | 25th | Median | 75th | 90th |
| Seven County Mpls-St Paul, MN | 480 | 75 | $17.78/hr | $0.38/hr | $13.15/hr | $14.70/hr | $17.58/hr | $20.66/hr | $23.47/hr |
| Minnesota | 760 | 112 | $17.45/hr | $0.26/hr | $13.19/hr | $14.70/hr | $17.20/hr | $19.73/hr | $22.97/hr |
| U S | 68,050 | 1,905 | $16.07/hr | $0.16/hr | $10.64/hr | $12.49/hr | $14.90/hr | $18.39/hr | $23.34/hr |
| *SE = Standard error, a measure of the statistical reliability of the estimate. | |||||||||
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| Occupation (click title for details) | OES | Projections | |
|---|---|---|---|
| Employment | Median Wage | % Change 2020 - 2030 | |
| Receptionists and Information Clerks | 11,280 | $15.35/hr | 0.0% |
| Medical Secretaries | 8,900 | $21.19/hr | 6.7% |
| Insurance Claims and Policy Processing Clerks | 5,900 | $22.73/hr | -1.3% |
| Billing and Posting Clerks and Machine Operators | 5,380 | $21.83/hr | -1.1% |
| Court, Municipal, and License Clerks | 3,680 | $23.05/hr | N/A |
| Reservation and Transportation Ticket Agents and Travel Clerks | 1,970 | $23.80/hr | 5.5% |
| Interviewers, Except Eligibility and Loan | 1,830 | $20.89/hr | -9.5% |
Tasks for Switchboard Operators, Including Answering Service
- Operates communication system, such as telephone, switchboard, intercom, two-way radio, or public address.
- Places telephone calls as instructed.
- Greets caller, furnishes information to caller or visitor, and relays calls.
- Relays and routes messages.
- Keeps records of calls placed and charges incurred, if any.
- Date stamps and files messages.
- Receives visitors and obtains name and nature of business.
- Performs clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
- Records messages, suggesting rewording for clarity and conciseness.
