DETAILED OCCUPATION DATA

43-4051 Customer Service Representatives

Occupational Description:
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Occupational Employment Statistics(OES) Wage Data
Wages Updated to First Quarter, 2020
 Percentiles
GeographyEmploymentEmp SE*MeanMean SE*10th25thMedian75th90th
Southeast Minnesota 3,290634$17.35/hr$0.27/hr$11.28/hr$13.21/hr$16.54/hr$20.59/hr$24.78/hr
Minnesota 60,3402,293$20.11/hr$0.16/hr$12.57/hr$15.71/hr$19.02/hr$24.03/hr$29.41/hr
U S 2,919,23014,596$18.16/hr$0.04/hr$11.18/hr$13.44/hr$16.89/hr$21.41/hr$27.44/hr
*SE = Standard error, a measure of the statistical reliability of the estimate.


Leading Industries for Customer Service Representatives
IndustryOES EmploymentOES Median Wage
Trade, Transportation and Utilities890$15.06/hr
Professional and Business Services760$15.84/hr
Manufacturing530$18.51/hr
Financial Activities340$19.02/hr
Information210$17.68/hr
Other Services90$13.78/hr
Leisure and Hospitality80$11.92/hr
Public Administration50$22.78/hr
Other Regional Data For Customer Service Representatives
Geography (click title for details)OESProjections
EmploymentMedian Wage% Change 2022 - 2032
Seven County Mpls-St Paul, MN 44,180 $19.89/hr -4.4%
Central Minnesota 5,120 $16.80/hr -3.2%
Southeast Minnesota 3,290 $16.54/hr -5.7%
Northwest Minnesota 3,040 $17.32/hr -2.8%
Southwest Minnesota 2,590 $17.21/hr -5.4%
Northeast Minnesota 1,910 $16.71/hr -5.9%
Related Occupations
Occupation
(click title for details)
OESProjections
EmploymentMedian Wage% Change 2022 - 2032
Retail Salespersons6,470$12.67/hr-0.2%
Interviewers, Except Eligibility and Loan550$17.99/hr-9.5%
Court, Municipal, and License Clerks530$23.04/hr4.7%
Counter and Rental Clerks300$13.74/hrN/A
Eligibility Interviewers, Government Programs220$24.81/hr4.9%
Opticians, Dispensing170$17.61/hr6.5%
Bill and Account Collectors90$20.64/hr-11.3%
Reservation and Transportation Ticket Agents and Travel ClerksN/AN/AN/A
Insurance Claims and Policy Processing ClerksN/A$21.82/hr6.0%
Tasks for Customer Service Representatives