DETAILED OCCUPATION DATA

43-4051 Customer Service Representatives

Occupational Description:
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Occupational Employment Statistics(OES) Wage Data
Wages Updated to First Quarter, 2020
 Percentiles
GeographyEmploymentEmp SE*MeanMean SE*10th25thMedian75th90th
Northwest Minnesota 3,040251$18.10/hr$0.48/hr$11.34/hr$13.81/hr$17.32/hr$20.91/hr$26.17/hr
Minnesota 60,3402,293$20.11/hr$0.16/hr$12.57/hr$15.71/hr$19.02/hr$24.03/hr$29.41/hr
U S 2,919,23014,596$18.16/hr$0.04/hr$11.18/hr$13.44/hr$16.89/hr$21.41/hr$27.44/hr
*SE = Standard error, a measure of the statistical reliability of the estimate.


Leading Industries for Customer Service Representatives
IndustryOES EmploymentOES Median Wage
Trade, Transportation and Utilities1,050$16.68/hr
Financial Activities530$17.87/hr
Professional and Business Services400$17.12/hr
Manufacturing400$19.16/hr
Information220$27.62/hr
Public Administration210$16.88/hr
Education and Health Services190$17.94/hr
Other Services20$12.43/hr
Other Regional Data For Customer Service Representatives
Geography (click title for details)OESProjections
EmploymentMedian Wage% Change 2020 - 2030
Seven County Mpls-St Paul, MN 44,180 $19.89/hr -3.9%
Central Minnesota 5,120 $16.80/hr -5.3%
Southeast Minnesota 3,290 $16.54/hr -5.9%
Northwest Minnesota 3,040 $17.32/hr -6.5%
Southwest Minnesota 2,590 $17.21/hr -7.6%
Northeast Minnesota 1,910 $16.71/hr -4.6%
Related Occupations
Occupation
(click title for details)
OESProjections
EmploymentMedian Wage% Change 2020 - 2030
Retail Salespersons6,140$13.05/hr-3.5%
Court, Municipal, and License Clerks960$21.80/hr3.0%
Interviewers, Except Eligibility and Loan490$15.65/hr-7.9%
Eligibility Interviewers, Government Programs350$23.63/hr2.4%
Insurance Claims and Policy Processing Clerks220$22.03/hr0.4%
Counter and Rental Clerks190$12.76/hr-2.2%
Opticians, Dispensing130$18.96/hr5.0%
Bill and Account Collectors70$18.73/hr-6.3%
Reservation and Transportation Ticket Agents and Travel Clerks10$12.93/hrN/A
Telephone OperatorsN/AN/AN/A
Tasks for Customer Service Representatives