DETAILED OCCUPATION DATA

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Occupational Employment Statistics(OES) Wage Data
Wages Updated to First Quarter, 2020

					Percentiles
Geography	Employment	Emp SE*	Mean	Mean SE*	10th	25th	Median	75th	90th
EDR 9 - South Central	1,780	129	$17.97/hr	$0.32/hr	$11.40/hr	$14.20/hr	$17.57/hr	$20.88/hr	$24.85/hr
Minnesota	60,340	2,293	$20.11/hr	$0.16/hr	$12.57/hr	$15.71/hr	$19.02/hr	$24.03/hr	$29.41/hr
U S	2,919,230	14,596	$18.16/hr	$0.04/hr	$11.18/hr	$13.44/hr	$16.89/hr	$21.41/hr	$27.44/hr
*SE = Standard error, a measure of the statistical reliability of the estimate.

Leading Industries for Customer Service Representatives Industry OES Employment OES Median Wage Manufacturing 520 $18.01/hr Trade, Transportation and Utilities 520 $14.63/hr Financial Activities 160 $18.22/hr Professional and Business Services 140 $20.59/hr Education and Health Services 90 $16.73/hr Public Administration 60 $17.78/hr Other Services 30 $15.25/hr

Other Regional Data For Customer Service Representatives Geography (click title for details) OES Projections Employment Median Wage % Change  -  EDR 11 - 7 County Twin Cities 44,180 $19.89/hr N/A EDR 7W- Central 3,930 $16.39/hr N/A EDR 10 - Southeast 3,290 $16.54/hr N/A EDR 3 - Arrowhead 1,910 $16.71/hr N/A EDR 9 - South Central 1,780 $17.57/hr N/A EDR 4 - West Central 1,190 $16.49/hr N/A EDR 5 - North Central 950 $17.33/hr N/A EDR 7E- East Central 680 $17.70/hr N/A EDR 8 - Southwest 640 $16.55/hr N/A EDR 6E- Southwest Central 510 $17.40/hr N/A EDR 1 - Northwest 450 $21.65/hr N/A EDR 2 - Headwaters 440 $17.10/hr N/A EDR 6W- Upper Minnesota Valley 230 $14.50/hr N/A

Related Occupations

Occupation (click title for details)	OES		Projections
	Employment	Median Wage	% Change  -
Retail Salespersons	2,670	$12.75/hr	N/A
Court, Municipal, and License Clerks	370	$22.10/hr	N/A
Counter and Rental Clerks	100	$12.94/hr	N/A
Opticians, Dispensing	80	$14.35/hr	N/A
Eligibility Interviewers, Government Programs	80	$25.81/hr	N/A
Bill and Account Collectors	30	$19.95/hr	N/A
Reservation and Transportation Ticket Agents and Travel Clerks	N/A	N/A	N/A
Telephone Operators	N/A	N/A	N/A
Insurance Claims and Policy Processing Clerks	N/A	N/A	N/A
Interviewers, Except Eligibility and Loan	N/A	$18.04/hr	N/A
Insurance Appraisers, Auto Damage	N/A	N/A	N/A

• Reviews claims adjustments with dealer, examines parts claimed to be defective and approves or disapproves of dealer's claim.
• Notifies customer and designated personnel of findings and recommendations, such as exchanging merchandise or refunding money, or adjustment of bill.
• Examines weather conditions, number of days in billing period, and reviews meter accounts for errors which might explain high utility charges.
• Orders tests to detect product malfunction and determines if defect resulted from faulty construction.
• Trains dealers or service personnel in construction of products, service operations, and customer service.
• Compares merchandise with original requisition and information on invoice and prepares invoice for returned goods.
• Prepares reports showing volume, types, and disposition of claims handled.
• Writes work order.
• Confers with customer by phone or in person to receive orders for installation, turn-on, discontinuance, or change in service.
• Completes contract forms, prepares change of address records, and issues discontinuance orders, using computer.
• Determines charges for service requested and collects deposits.
• Solicits sale of new or additional utility services.
• Resolves billing or service complaints and refers grievances to designated departments for investigation.