DETAILED OCCUPATION DATA
43-2021 Telephone Operators
Occupational Description:
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.| Percentiles | |||||||||
|---|---|---|---|---|---|---|---|---|---|
| Geography | Employment | Emp SE* | Mean | Mean SE* | 10th | 25th | Median | 75th | 90th |
| EDR 11 - 7 County Twin Cities | N/A | 165 | $21.13/hr | $2.73/hr | $12.59/hr | $16.38/hr | $21.57/hr | $26.39/hr | $29.40/hr |
| Minnesota | N/A | N/A | $21.13/hr | $2.73/hr | $12.59/hr | $16.38/hr | $21.57/hr | $26.39/hr | $29.39/hr |
| U S | 4,740 | 265 | $18.46/hr | $0.26/hr | $11.37/hr | $13.48/hr | $17.40/hr | $23.18/hr | $28.04/hr |
| *SE = Standard error, a measure of the statistical reliability of the estimate. | |||||||||
| Occupation (click title for details) | OES | Projections | |
|---|---|---|---|
| Employment | Median Wage | % Change - | |
| Customer Service Representatives | 44,180 | $19.89/hr | N/A |
| Office Clerks, General | 32,070 | $19.27/hr | N/A |
| Receptionists and Information Clerks | 11,280 | $15.35/hr | N/A |
| Insurance Claims and Policy Processing Clerks | 5,900 | $22.73/hr | N/A |
| Counter and Rental Clerks | 3,280 | $14.80/hr | N/A |
| Ushers, Lobby Attendants, and Ticket Takers | 2,600 | $11.86/hr | N/A |
| Reservation and Transportation Ticket Agents and Travel Clerks | 1,970 | $23.80/hr | N/A |
| Hotel, Motel, and Resort Desk Clerks | 1,970 | $13.19/hr | N/A |
| Interviewers, Except Eligibility and Loan | 1,830 | $20.89/hr | N/A |
| Computer, Automated Teller, and Office Machine Repairers | 1,590 | $20.14/hr | N/A |
| Switchboard Operators, Including Answering Service | 480 | $17.58/hr | N/A |
| Credit Authorizers, Checkers, and Clerks | 390 | $25.20/hr | N/A |
| Word Processors and Typists | 270 | $21.29/hr | N/A |
| Insurance Appraisers, Auto Damage | N/A | $28.62/hr | N/A |
Tasks for Telephone Operators
- Refers to alphabetical or geographical reels or directories to answer questions and provide telephone information.
- Types location and spelling of name on computer terminal keyboard, and scans directory or microfilm viewer to locate number.
- Plugs in headphones when signal light flashes on cord switchboard, or pushes switch keys on cordless switchboard to make connections.
- Keeps reels and directories up-to-date.
- Maintains record of calls received.
- Suggests alternate locations and spellings under which number could be listed.
- Observes signal light on switchboard, plugs cords into trunk-jack, and dials or presses button to make connections.
- Consults charts to determine charges for pay-telephone calls.
- Inserts tickets in calculagraph (time-stamping device) to record time of toll calls.
- Requests coin deposits for calls.
- Calculates and quotes charges on long-distance connections.
- Gives information regarding subscribers' telephone numbers.
