DETAILED OCCUPATION DATA

• Supervises and coordinates activities of workers engaged in customer service activities.
• Plans, prepares, and devises work schedules, according to budgets and workloads.
• Trains and instructs employees.
• Hires and discharges workers.
• Issues instructions and assigns duties to workers.
• Observes and evaluates workers' performance.
• Communicates with other departments and management to resolve problems and expedite work.
• Helps workers in resolving problems and completing work.
• Interprets and communicates work procedures and company policies to staff.
• Requisitions or purchases supplies.
• Plans and develops improved procedures.
• Makes recommendations to management concerning staff and improvement of procedures.
• Prepares, maintains, and submits reports and records, such as budgets and operational and personnel reports.
• Reviews and checks work of subordinates such as reports, records, and applications for accuracy and content, and corrects errors.
• Resolves complaints and answers questions of customers regarding services and procedures.
• Supervises and coordinates activities of workers engaged in clerical or administrative support activities.
• Evaluates subordinate job performance and conformance to regulations, and recommends appropriate personnel action.
• Plans, prepares, and revises work schedules and duty assignments according to budget allotments, customer needs, problems, work-loads, and statistical forecasts.
• Maintains records of such matters as inventory, personnel, orders, supplies, and machine maintenance.
• Examines procedures and recommends changes to save time, labor, and other costs and to improve quality control and operating efficiency.
• Participates in work of subordinates to facilitate productivity or overcome difficult aspects of work.
• Trains employees in work and safety procedures and company policies.
• Reviews records and reports pertaining to such activities as production, operation, pay roll, customer accounts, and shipping.
• Consults with supervisor and other personnel to resolve problems, such as equipment performance, output quality, and work schedules.
• Interviews, selects, and discharges employees.
• Verifies completeness and accuracy of subordinates' work, computations, and records.
• Requisitions supplies.
• Computes figures, such as balances, totals, and commissions.
• Analyzes financial activities of establishment or department and assists in planning budget.
• Inspects equipment for defects and notifies maintenance personnel or outside service contractors for repairs.
• Plans layout of stockroom, warehouse, or other storage areas, considering turnover, size, weight, and related factors pertaining to items stored.
• Compiles reports and information required by management or governmental agencies.
• Identifies and resolves discrepancies or errors.
• Oversees, coordinates, or performs activities associated with shipping, receiving, distribution, and transportation.