DETAILED OCCUPATION DATA

Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

Occupational Employment Statistics(OES) Wage Data
Wages Updated to First Quarter, 2020

					Percentiles
Geography	Employment	Emp SE*	Mean	Mean SE*	10th	25th	Median	75th	90th
EDR 6W- Upper Minnesota Valley	N/A	4	N/A	$0.75/hr	N/A	N/A	N/A	N/A	N/A
Minnesota	1,550	237	$28.10/hr	$0.51/hr	$20.44/hr	$23.09/hr	$27.70/hr	$33.26/hr	$38.01/hr
U S	95,320	858	$21.57/hr	$0.09/hr	$13.23/hr	$16.38/hr	$20.39/hr	$25.62/hr	$31.61/hr
*SE = Standard error, a measure of the statistical reliability of the estimate.

Other Regional Data For Public Safety Telecommunicators Geography (click title for details) OES Projections Employment Median Wage % Change  -  EDR 11 - 7 County Twin Cities 880 $30.26/hr N/A EDR 10 - Southeast 170 $28.98/hr N/A EDR 3 - Arrowhead 100 $27.64/hr N/A EDR 7W- Central 70 $26.42/hr N/A EDR 9 - South Central 60 $24.34/hr N/A EDR 7E- East Central 60 $22.84/hr N/A EDR 6E- Southwest Central 60 $24.56/hr N/A EDR 4 - West Central 50 $22.87/hr N/A EDR 2 - Headwaters 40 $17.90/hr N/A EDR 8 - Southwest 40 $22.00/hr N/A EDR 5 - North Central 40 $22.68/hr N/A EDR 1 - Northwest 30 $23.15/hr N/A EDR 6W- Upper Minnesota Valley N/A N/A N/A

Related Occupations

Occupation (click title for details)	OES		Projections
	Employment	Median Wage	% Change  -
Eligibility Interviewers, Government Programs	40	$23.37/hr	N/A
Dispatchers, Except Police, Fire, and Ambulance	30	$17.19/hr	N/A
Bill and Account Collectors	N/A	N/A	N/A
Counter and Rental Clerks	N/A	N/A	N/A
Credit Authorizers, Checkers, and Clerks	N/A	N/A	N/A

• Receives incoming calls by telephone or alarm system.
• Operates telecommunication equipment to relay information and messages to and from emergency site, and between law enforcement agencies.
• Monitors alarm system to detect fires, illegal entry into establishments, or other emergencies.
• Determines response needed to emergency.
• Provides instructions to caller, utilizing knowledge of emergency medical care.
• Questions caller, observes alarm register, and scans map, to determine if emergency is within service area.
• Tests and adjusts communication and alarm systems, and reports malfunctions to maintenance units.
• Records details of calls, dispatches, and messages and maintains logs and files, using computer.
• Scans status charts and computer screen to determine emergency units available for response.
• Questions caller to determine nature of problem and type and number of personnel and equipment needed.
• Contacts officers to verify assignment locations.
• Coordinates emergency requests, and dispatches response units to emergency, using radio or alarm system.