DETAILED OCCUPATION DATA

43-4051 Customer Service Representatives

Occupational Description:
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Occupational Employment Statistics(OES) Wage Data
Wages Updated to First Quarter, 2020
 Percentiles
GeographyEmploymentEmp SE*MeanMean SE*10th25thMedian75th90th
Southwest Minnesota 2,590252$17.71/hr$0.26/hr$11.39/hr$13.97/hr$17.21/hr$20.65/hr$24.61/hr
Minnesota 60,3402,293$20.11/hr$0.16/hr$12.57/hr$15.71/hr$19.02/hr$24.03/hr$29.41/hr
U S 2,919,23014,596$18.16/hr$0.04/hr$11.18/hr$13.44/hr$16.89/hr$21.41/hr$27.44/hr
*SE = Standard error, a measure of the statistical reliability of the estimate.


Leading Industries for Customer Service Representatives
IndustryOES EmploymentOES Median Wage
Manufacturing640$18.07/hr
Financial Activities510$17.38/hr
Trade, Transportation and Utilities430$15.37/hr
Professional and Business Services340$18.49/hr
Education and Health Services170$16.73/hr
Public Administration120$16.61/hr
Other Services90$14.66/hr
Other Regional Data For Customer Service Representatives
Geography (click title for details)OESProjections
EmploymentMedian Wage% Change 2022 - 2032
Seven County Mpls-St Paul, MN 44,180 $19.89/hr -4.4%
Central Minnesota 5,120 $16.80/hr -3.2%
Southeast Minnesota 3,290 $16.54/hr -5.7%
Northwest Minnesota 3,040 $17.32/hr -2.8%
Southwest Minnesota 2,590 $17.21/hr -5.4%
Northeast Minnesota 1,910 $16.71/hr -5.9%
Related Occupations
Occupation
(click title for details)
OESProjections
EmploymentMedian Wage% Change 2022 - 2032
Retail Salespersons4,420$13.03/hr-1.5%
Court, Municipal, and License Clerks700$22.18/hr4.2%
Counter and Rental Clerks220$14.37/hrN/A
Bill and Account Collectors140$18.36/hr-12.7%
Eligibility Interviewers, Government Programs120$25.39/hr4.3%
Opticians, Dispensing110$14.48/hr8.2%
Interviewers, Except Eligibility and Loan110$17.41/hr-9.9%
Insurance Claims and Policy Processing Clerks20$21.80/hr-2.7%
Tasks for Customer Service Representatives