DETAILED OCCUPATION DATA

43-4051 Customer Service Representatives

Occupational Description:
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Occupational Employment Statistics(OES) Wage Data
Wages Updated to First Quarter, 2020
 Percentiles
GeographyEmploymentEmp SE*MeanMean SE*10th25thMedian75th90th
Central Minnesota 5,120286$17.85/hr$0.29/hr$11.49/hr$13.44/hr$16.80/hr$21.45/hr$26.14/hr
Minnesota 60,3402,293$20.11/hr$0.16/hr$12.57/hr$15.71/hr$19.02/hr$24.03/hr$29.41/hr
U S 2,919,23014,596$18.16/hr$0.04/hr$11.18/hr$13.44/hr$16.89/hr$21.41/hr$27.44/hr
*SE = Standard error, a measure of the statistical reliability of the estimate.


Leading Industries for Customer Service Representatives
IndustryOES EmploymentOES Median Wage
Trade, Transportation and Utilities1,450$14.54/hr
Professional and Business Services890$15.79/hr
Financial Activities810$18.31/hr
Manufacturing510$19.42/hr
Education and Health Services200$21.04/hr
Public Administration190$18.48/hr
Leisure and Hospitality110$12.88/hr
Other Services40$14.94/hr
Construction20$12.82/hr
Other Regional Data For Customer Service Representatives
Geography (click title for details)OESProjections
EmploymentMedian Wage% Change 2022 - 2032
Seven County Mpls-St Paul, MN 44,180 $19.89/hr -4.4%
Central Minnesota 5,120 $16.80/hr -3.2%
Southeast Minnesota 3,290 $16.54/hr -5.7%
Northwest Minnesota 3,040 $17.32/hr -2.8%
Southwest Minnesota 2,590 $17.21/hr -5.4%
Northeast Minnesota 1,910 $16.71/hr -5.9%
Related Occupations
Occupation
(click title for details)
OESProjections
EmploymentMedian Wage% Change 2022 - 2032
Retail Salespersons9,440$12.49/hr0.3%
Court, Municipal, and License Clerks800$21.65/hr5.9%
Bill and Account Collectors470$21.39/hr-13.5%
Counter and Rental Clerks410$12.58/hr3.7%
Eligibility Interviewers, Government Programs280$23.24/hr7.3%
Opticians, Dispensing230$17.83/hr8.5%
Interviewers, Except Eligibility and Loan220$18.98/hr-6.1%
Insurance Claims and Policy Processing Clerks110$21.81/hr9.1%
Insurance Appraisers, Auto DamageN/AN/AN/A
Telephone OperatorsN/AN/AN/A
Reservation and Transportation Ticket Agents and Travel ClerksN/AN/AN/A
Tasks for Customer Service Representatives