DETAILED OCCUPATION DATA

43-4051 Customer Service Representatives

Occupational Description:
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Occupational Employment Statistics(OES) Wage Data
Wages Updated to First Quarter, 2020
 Percentiles
GeographyEmploymentEmp SE*MeanMean SE*10th25thMedian75th90th
Seven County Mpls-St Paul, MN 44,1802,134$20.94/hr$0.21/hr$13.37/hr$16.47/hr$19.89/hr$24.92/hr$30.12/hr
Minnesota 60,3402,293$20.11/hr$0.16/hr$12.57/hr$15.71/hr$19.02/hr$24.03/hr$29.41/hr
U S 2,919,23014,596$18.16/hr$0.04/hr$11.18/hr$13.44/hr$16.89/hr$21.41/hr$27.44/hr
*SE = Standard error, a measure of the statistical reliability of the estimate.


Leading Industries for Customer Service Representatives
IndustryOES EmploymentOES Median Wage
Professional and Business Services11,680$19.41/hr
Financial Activities11,270$21.68/hr
Trade, Transportation and Utilities9,230$17.90/hr
Manufacturing3,800$22.77/hr
Education and Health Services2,170$19.55/hr
Information2,130$25.74/hr
Other Services1,650$12.59/hr
Leisure and Hospitality1,000$14.22/hr
Public Administration970$20.76/hr
Construction290$23.82/hr
Other Regional Data For Customer Service Representatives
Geography (click title for details)OESProjections
EmploymentMedian Wage% Change 2022 - 2032
Seven County Mpls-St Paul, MN 44,180 $19.89/hr -4.4%
Central Minnesota 5,120 $16.80/hr -3.2%
Southeast Minnesota 3,290 $16.54/hr -5.7%
Northwest Minnesota 3,040 $17.32/hr -2.8%
Southwest Minnesota 2,590 $17.21/hr -5.4%
Northeast Minnesota 1,910 $16.71/hr -5.9%
Related Occupations
Occupation
(click title for details)
OESProjections
EmploymentMedian Wage% Change 2022 - 2032
Retail Salespersons53,230$12.81/hr-0.6%
Insurance Claims and Policy Processing Clerks5,900$22.73/hr-2.6%
Court, Municipal, and License Clerks3,680$23.05/hr3.0%
Counter and Rental Clerks3,280$14.80/hr-0.3%
Bill and Account Collectors3,200$18.23/hr-15.5%
Reservation and Transportation Ticket Agents and Travel Clerks1,970$23.80/hr-1.1%
Interviewers, Except Eligibility and Loan1,830$20.89/hr-7.4%
Eligibility Interviewers, Government Programs1,460$26.21/hr4.8%
Opticians, Dispensing1,120$19.20/hr5.2%
Insurance Appraisers, Auto DamageN/A$28.62/hrN/A
Telephone OperatorsN/A$21.57/hrN/A
Tasks for Customer Service Representatives