43-4051 Customer Service Representatives

Occupational Description:
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.

Occupational Employment Statistics(OES) Wage Data
Wages Updated to First Quarter, 2017
GeographyEmploymentEmp SE*MeanMean SE*10th25thMedian75th90th
Central Minnesota 5,490354$16.58/hr$0.35/hr$10.28/hr$11.95/hr$15.56/hr$19.71/hr$24.56/hr
Minnesota 56,6101,925$18.90/hr$0.19/hr$11.20/hr$14.08/hr$18.04/hr$22.81/hr$27.99/hr
U S 2,707,04013,535$17.27/hr$0.03/hr$10.22/hr$12.53/hr$15.86/hr$20.34/hr$26.37/hr
*SE = Standard error, a measure of the statistical reliability of the estimate.

Leading Industries for Customer Service Representatives
IndustryOES EmploymentOES Median Wage
Professional and Business Services1,790$12.58/hr
Trade, Transportation and Utilities1,690$14.61/hr
Financial Activities700$17.88/hr
Education and Health Services240$18.59/hr
Public Administration120$22.21/hr
Other Services100$12.66/hr
Leisure and Hospitality60$9.83/hr
Other Regional Data For Customer Service Representatives
Geography (click title for details)OESProjections
EmploymentMedian Wage% Change 2014 - 2024
Seven County Mpls-St Paul, MN 40,940 $18.88/hr 4.0%
Central Minnesota 5,490 $15.56/hr 14.1%
Southeast Minnesota 3,960 $15.38/hr 4.0%
Southwest Minnesota 2,650 $15.58/hr 2.4%
Northwest Minnesota 2,560 $16.52/hr 5.2%
Northeast Minnesota 1,910 $14.29/hr 4.0%
Related Occupations
(click title for details)
EmploymentMedian Wage% Change 2014 - 2024
Retail Salespersons10,010$11.06/hr7.0%
Bill and Account Collectors1,000$14.80/hr-2.7%
Counter and Rental Clerks720$10.25/hr4.4%
Purchasing Agents, Except Wholesale, Retail, and Farm Products550$28.85/hr3.6%
Interviewers, Except Eligibility and Loan360$17.13/hr7.8%
Court, Municipal, and License Clerks280$19.59/hr0.9%
Eligibility Interviewers, Government Programs240$21.60/hr3.6%
Opticians, Dispensing210$16.34/hr18.2%
Insurance Claims and Policy Processing Clerks40$19.32/hr21.0%
Reservation and Transportation Ticket Agents and Travel Clerks20$11.00/hrN/A
Telephone OperatorsN/AN/AN/A
Tasks for Customer Service Representatives