DETAILED OCCUPATION DATA

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Occupational Employment Statistics(OES) Wage Data
Wages Updated to First Quarter, 2020

					Percentiles
Geography	Employment	Emp SE*	Mean	Mean SE*	10th	25th	Median	75th	90th
Duluth MN-WI MSA	1,780	164	$18.15/hr	$0.40/hr	$11.71/hr	$14.21/hr	$17.33/hr	$21.51/hr	$26.17/hr
Minnesota	60,340	2,293	$20.11/hr	$0.16/hr	$12.57/hr	$15.71/hr	$19.02/hr	$24.03/hr	$29.41/hr
U S	2,919,230	14,596	$18.16/hr	$0.04/hr	$11.18/hr	$13.44/hr	$16.89/hr	$21.41/hr	$27.44/hr
*SE = Standard error, a measure of the statistical reliability of the estimate.

Leading Industries for Customer Service Representatives Industry OES Employment OES Median Wage Financial Activities 640 $17.02/hr Trade, Transportation and Utilities 440 $16.66/hr Professional and Business Services 350 $18.35/hr Manufacturing 110 $18.04/hr Education and Health Services 80 $17.73/hr Other Services 40 $16.83/hr Public Administration 40 $19.09/hr Construction 30 $10.51/hr Information 20 $16.17/hr

Other Regional Data For Customer Service Representatives Geography (click title for details) OES Projections Employment Median Wage % Change  -  Minneapolis-St Paul-Bloomington MN-WI MSA 46,490 $19.77/hr N/A Fargo ND-MN MSA 3,750 $17.18/hr N/A Northwest Balance of State 2,680 $17.40/hr N/A Southeast Balance of State 2,620 $16.67/hr N/A St Cloud MN MSA 2,300 $16.73/hr N/A Duluth MN-WI MSA 1,780 $17.33/hr N/A La Crosse WI-MN MSA 1,690 $17.16/hr N/A Rochester MN MSA 1,360 $16.50/hr N/A Southwest Balance of State 1,290 $16.70/hr N/A Mankato-North Mankato MN MSA 950 $17.85/hr N/A Grand Forks ND-MN MSA 580 $16.46/hr N/A Northeast Balance of State 460 $14.45/hr N/A

Related Occupations

Occupation (click title for details)	OES		Projections
	Employment	Median Wage	% Change  -
Retail Salespersons	4,690	$12.07/hr	N/A
Court, Municipal, and License Clerks	450	$22.92/hr	N/A
Interviewers, Except Eligibility and Loan	260	$17.47/hr	N/A
Counter and Rental Clerks	260	$14.06/hr	N/A
Opticians, Dispensing	110	$16.77/hr	N/A
Bill and Account Collectors	90	$16.25/hr	N/A
Eligibility Interviewers, Government Programs	80	$25.43/hr	N/A
Insurance Appraisers, Auto Damage	N/A	N/A	N/A
Insurance Claims and Policy Processing Clerks	N/A	N/A	N/A
Reservation and Transportation Ticket Agents and Travel Clerks	N/A	N/A	N/A

• Reviews claims adjustments with dealer, examines parts claimed to be defective and approves or disapproves of dealer's claim.
• Notifies customer and designated personnel of findings and recommendations, such as exchanging merchandise or refunding money, or adjustment of bill.
• Examines weather conditions, number of days in billing period, and reviews meter accounts for errors which might explain high utility charges.
• Orders tests to detect product malfunction and determines if defect resulted from faulty construction.
• Trains dealers or service personnel in construction of products, service operations, and customer service.
• Compares merchandise with original requisition and information on invoice and prepares invoice for returned goods.
• Prepares reports showing volume, types, and disposition of claims handled.
• Writes work order.
• Confers with customer by phone or in person to receive orders for installation, turn-on, discontinuance, or change in service.
• Completes contract forms, prepares change of address records, and issues discontinuance orders, using computer.
• Determines charges for service requested and collects deposits.
• Solicits sale of new or additional utility services.
• Resolves billing or service complaints and refers grievances to designated departments for investigation.