DETAILED OCCUPATION DATA

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer?s account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

Occupational Employment Statistics(OES) Wage Data
Wages Updated to First Quarter, 2020

					Percentiles
Geography	Employment	Emp SE*	Mean	Mean SE*	10th	25th	Median	75th	90th
EDR 11 - 7 County Twin Cities	3,200	316	$19.58/hr	$0.48/hr	$14.18/hr	$16.12/hr	$18.23/hr	$22.39/hr	$27.72/hr
Minnesota	4,120	383	$19.82/hr	$0.38/hr	$14.26/hr	$16.29/hr	$18.53/hr	$22.92/hr	$27.69/hr
U S	235,870	3,774	$19.13/hr	$0.08/hr	$12.55/hr	$14.96/hr	$18.01/hr	$22.31/hr	$27.67/hr
*SE = Standard error, a measure of the statistical reliability of the estimate.

Leading Industries for Bill and Account Collectors Industry OES Employment OES Median Wage Professional and Business Services 2,360 $17.75/hr Financial Activities 420 $18.73/hr Trade, Transportation and Utilities 220 $20.54/hr Education and Health Services 80 $22.32/hr Manufacturing 50 $23.00/hr Public Administration 30 $24.71/hr Information 20 N/A

Other Regional Data For Bill and Account Collectors Geography (click title for details) OES Projections Employment Median Wage % Change  -  EDR 11 - 7 County Twin Cities 3,200 $18.23/hr N/A EDR 7W- Central 390 $21.09/hr N/A EDR 8 - Southwest 100 $18.03/hr N/A EDR 10 - Southeast 90 $20.64/hr N/A EDR 3 - Arrowhead 50 $17.87/hr N/A EDR 7E- East Central 50 $26.46/hr N/A EDR 9 - South Central 30 $19.95/hr N/A EDR 4 - West Central 30 $14.76/hr N/A EDR 6E- Southwest Central 30 $20.58/hr N/A EDR 5 - North Central 20 $19.32/hr N/A EDR 2 - Headwaters N/A N/A N/A EDR 6W- Upper Minnesota Valley N/A N/A N/A EDR 1 - Northwest N/A N/A N/A

Related Occupations

Occupation (click title for details)	OES		Projections
	Employment	Median Wage	% Change  -
Customer Service Representatives	44,180	$19.89/hr	N/A
Claims Adjusters, Examiners, and Investigators	5,410	$31.28/hr	N/A
Compliance Officers, Except Agriculture, Construction, Health and Safety, and Transportation	4,960	$37.06/hr	N/A
Order Clerks	1,610	$17.01/hr	N/A
Eligibility Interviewers, Government Programs	1,460	$26.21/hr	N/A
Credit Authorizers, Checkers, and Clerks	390	$25.20/hr	N/A

• Mails form letters to customers to encourage payment of delinquent accounts.
• Notifies credit department, orders merchandise repossession or service disconnection, or turns over account to attorney if customer fails to respond.
• Persuades customer to pay amount due on credit account, damage claim, or nonpayable check, or negotiates extension of credit.
• Confers with customer by telephone or in person to determine reason for overdue payment and review terms of sales, service, or credit contract.
• Drives vehicle to visit customer, return merchandise to creditor, or deliver bills.
• Sorts and files correspondence, and performs miscellaneous clerical duties.
• Traces delinquent customer to new address by inquiring at post office or questioning neighbors.
• Records information about financial status of customer and status of collection efforts.
• Receives payments and posts amount paid to customer account, using computer or paper records.