DETAILED OCCUPATION DATA
43-2021 Telephone Operators
Occupational Description:
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.| Percentiles | |||||||||
|---|---|---|---|---|---|---|---|---|---|
| Geography | Employment | Emp SE* | Mean | Mean SE* | 10th | 25th | Median | 75th | 90th |
| Minnesota | N/A | N/A | $21.13/hr | $2.73/hr | $12.59/hr | $16.38/hr | $21.57/hr | $26.39/hr | $29.39/hr |
| U S | 4,740 | 265 | $18.46/hr | $0.26/hr | $11.37/hr | $13.48/hr | $17.40/hr | $23.18/hr | $28.04/hr |
| *SE = Standard error, a measure of the statistical reliability of the estimate. | |||||||||
| Occupation (click title for details) | OES | Projections | |
|---|---|---|---|
| Employment | Median Wage | % Change 2022 - 2032 | |
| Customer Service Representatives | 60,340 | $19.02/hr | -4.4% |
| Office Clerks, General | 52,080 | $18.44/hr | -3.9% |
| Receptionists and Information Clerks | 16,900 | $14.83/hr | 0.2% |
| Insurance Claims and Policy Processing Clerks | 6,790 | $22.52/hr | -1.7% |
| Hotel, Motel, and Resort Desk Clerks | 5,280 | $12.76/hr | 3.2% |
| Counter and Rental Clerks | 4,740 | $14.46/hr | 1.4% |
| Interviewers, Except Eligibility and Loan | 3,400 | $18.91/hr | -8.6% |
| Ushers, Lobby Attendants, and Ticket Takers | 3,050 | $11.83/hr | 6.9% |
| Reservation and Transportation Ticket Agents and Travel Clerks | 2,430 | $23.52/hr | -0.8% |
| Computer, Automated Teller, and Office Machine Repairers | 1,980 | $19.07/hr | -2.7% |
| Switchboard Operators, Including Answering Service | 760 | $17.20/hr | -25.8% |
| Credit Authorizers, Checkers, and Clerks | 570 | $23.91/hr | N/A |
| Word Processors and Typists | 320 | $20.86/hr | -35.1% |
| Insurance Appraisers, Auto Damage | N/A | N/A | N/A |
Tasks for Telephone Operators
- Refers to alphabetical or geographical reels or directories to answer questions and provide telephone information.
- Types location and spelling of name on computer terminal keyboard, and scans directory or microfilm viewer to locate number.
- Plugs in headphones when signal light flashes on cord switchboard, or pushes switch keys on cordless switchboard to make connections.
- Keeps reels and directories up-to-date.
- Maintains record of calls received.
- Suggests alternate locations and spellings under which number could be listed.
- Observes signal light on switchboard, plugs cords into trunk-jack, and dials or presses button to make connections.
- Consults charts to determine charges for pay-telephone calls.
- Inserts tickets in calculagraph (time-stamping device) to record time of toll calls.
- Requests coin deposits for calls.
- Calculates and quotes charges on long-distance connections.
- Gives information regarding subscribers' telephone numbers.
