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DETAILED OCCUPATION DATA

ISEEK Occupation Information

43-2011 Switchboard Operators, Including Answering Service

Occupational Description:

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

Occupational Employment Statistics(OES) Wage Data
Wages Updated to First Quarter, 2020
					Percentiles
Geography	Employment	Emp SE*	Mean	Mean SE*	10th	25th	Median	75th	90th
EDR 2 - Headwaters	N/A	3	N/A	N/A	N/A	N/A	N/A	N/A	N/A
Minnesota	760	112	$17.45/hr	$0.26/hr	$13.19/hr	$14.70/hr	$17.20/hr	$19.73/hr	$22.97/hr
U S	68,050	1,905	$16.07/hr	$0.16/hr	$10.64/hr	$12.49/hr	$14.90/hr	$18.39/hr	$23.34/hr
*SE = Standard error, a measure of the statistical reliability of the estimate.

Other Regional Data For Switchboard Operators, Including Answering Service
Geography (click title for details)	OES		Projections
Geography (click title for details)	Employment	Median Wage	% Change -
EDR 11 - 7 County Twin Cities	480	$17.58/hr	N/A
EDR 3 - Arrowhead	70	$17.30/hr	N/A
EDR 7W- Central	30	$15.87/hr	N/A
EDR 9 - South Central	20	$17.50/hr	N/A
EDR 5 - North Central	10	N/A	N/A
EDR 4 - West Central	10	$14.78/hr	N/A
EDR 2 - Headwaters	N/A	N/A	N/A
EDR 1 - Northwest	N/A	N/A	N/A
EDR 6W- Upper Minnesota Valley	N/A	N/A	N/A
EDR 6E- Southwest Central	N/A	N/A	N/A
EDR 10 - Southeast	N/A	$17.00/hr	N/A
EDR 7E- East Central	N/A	N/A	N/A
EDR 8 - Southwest	N/A	N/A	N/A

Related Occupations
Occupation (click title for details)	OES		Projections
Occupation (click title for details)	Employment	Median Wage	% Change -
Court, Municipal, and License Clerks	180	$23.04/hr	N/A
Medical Secretaries	150	$17.93/hr	N/A
Receptionists and Information Clerks	140	$14.75/hr	N/A
Billing and Posting Clerks and Machine Operators	100	$19.86/hr	N/A
Insurance Claims and Policy Processing Clerks	N/A	N/A	N/A
Reservation and Transportation Ticket Agents and Travel Clerks	N/A	N/A	N/A
Interviewers, Except Eligibility and Loan	N/A	N/A	N/A

Tasks for Switchboard Operators, Including Answering Service

Operates communication system, such as telephone, switchboard, intercom, two-way radio, or public address.
Places telephone calls as instructed.
Greets caller, furnishes information to caller or visitor, and relays calls.
Relays and routes messages.
Keeps records of calls placed and charges incurred, if any.
Date stamps and files messages.
Receives visitors and obtains name and nature of business.
Performs clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
Records messages, suggesting rewording for clarity and conciseness.