DETAILED OCCUPATION DATA
43-1011 First-Line Supervisors of Office and Administrative Support Workers
Occupational Description:
Directly supervise and coordinate the activities of clerical and administrative support workers.Percentiles | |||||||||
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Geography | Employment | Emp SE* | Mean | Mean SE* | 10th | 25th | Median | 75th | 90th |
EDR 1 - Northwest | 310 | 108 | $26.54/hr | $0.61/hr | $19.03/hr | $21.57/hr | $26.64/hr | $31.25/hr | $35.91/hr |
Minnesota | 21,470 | 601 | $30.85/hr | $0.40/hr | $18.44/hr | $23.26/hr | $29.47/hr | $36.49/hr | $44.35/hr |
U S | 1,487,870 | 4,464 | $29.26/hr | $0.03/hr | $16.69/hr | $21.10/hr | $27.55/hr | $35.27/hr | $44.55/hr |
*SE = Standard error, a measure of the statistical reliability of the estimate. |
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Occupation (click title for details) | OES | Projections | |
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Employment | Median Wage | % Change - | |
Medical and Health Services Managers | 110 | $43.91/hr | N/A |
Recreation Workers | 110 | $13.69/hr | N/A |
Social and Community Service Managers | 50 | $39.82/hr | N/A |
Management Analysts | 40 | $29.98/hr | N/A |
First-Line Supervisors/Managers of Housekeeping and Janitorial Workers | 30 | $23.29/hr | N/A |
Transportation, Storage, and Distribution Managers | 20 | $42.65/hr | N/A |
Food Service Managers | 20 | $23.24/hr | N/A |
Lodging Managers | N/A | N/A | N/A |
Tasks for First-Line Supervisors of Office and Administrative Support Workers
- Supervises and coordinates activities of workers engaged in customer service activities.
- Plans, prepares, and devises work schedules, according to budgets and workloads.
- Trains and instructs employees.
- Hires and discharges workers.
- Issues instructions and assigns duties to workers.
- Observes and evaluates workers' performance.
- Communicates with other departments and management to resolve problems and expedite work.
- Helps workers in resolving problems and completing work.
- Interprets and communicates work procedures and company policies to staff.
- Requisitions or purchases supplies.
- Plans and develops improved procedures.
- Makes recommendations to management concerning staff and improvement of procedures.
- Prepares, maintains, and submits reports and records, such as budgets and operational and personnel reports.
- Reviews and checks work of subordinates such as reports, records, and applications for accuracy and content, and corrects errors.
- Resolves complaints and answers questions of customers regarding services and procedures.
- Supervises and coordinates activities of workers engaged in clerical or administrative support activities.
- Evaluates subordinate job performance and conformance to regulations, and recommends appropriate personnel action.
- Plans, prepares, and revises work schedules and duty assignments according to budget allotments, customer needs, problems, work-loads, and statistical forecasts.
- Maintains records of such matters as inventory, personnel, orders, supplies, and machine maintenance.
- Examines procedures and recommends changes to save time, labor, and other costs and to improve quality control and operating efficiency.
- Participates in work of subordinates to facilitate productivity or overcome difficult aspects of work.
- Trains employees in work and safety procedures and company policies.
- Reviews records and reports pertaining to such activities as production, operation, pay roll, customer accounts, and shipping.
- Consults with supervisor and other personnel to resolve problems, such as equipment performance, output quality, and work schedules.
- Interviews, selects, and discharges employees.
- Verifies completeness and accuracy of subordinates' work, computations, and records.
- Requisitions supplies.
- Computes figures, such as balances, totals, and commissions.
- Analyzes financial activities of establishment or department and assists in planning budget.
- Inspects equipment for defects and notifies maintenance personnel or outside service contractors for repairs.
- Plans layout of stockroom, warehouse, or other storage areas, considering turnover, size, weight, and related factors pertaining to items stored.
- Compiles reports and information required by management or governmental agencies.
- Identifies and resolves discrepancies or errors.
- Oversees, coordinates, or performs activities associated with shipping, receiving, distribution, and transportation.