Occupational Employment Statistics


43-9041 Insurance Claims and Policy Processing Clerks

Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives. Excludes “Claims Adjusters, Examiners, and Investigators" (13-1031).

Geography EmploymentEmp SE*Percentiles
Northwest Minnesota 16077$19.37/hr$11.00/hr$14.63/hr$20.43/hr$23.59/hr$26.06/hr

IndustryOES Employment (Statewide)OES Median Wage (Statewide)
Trade, Transportation and Utilities10$21.70/hr
Financial Activities5,970$21.61/hr
Professional and Business Services180$22.37/hr
Education and Health Services40$22.50/hr
Public AdministrationN/AN/A
Geography EmploymentMedian WageProjections
% Change 2016-2026
Mankato-North Mankato MN MSA N/AN/AN/A
Rochester MN MSA N/A$21.12/hrN/A
Northwest Balance of State N/A$20.02/hrN/A
Northeast Balance of State N/AN/AN/A
Southwest Balance of State N/A$18.30/hrN/A
Southeast Balance of State N/A$24.16/hrN/A
Southeast Minnesota 30$21.33/hr-0.8%
Southwest Minnesota 50$22.46/hr10.6%
Grand Forks ND-MN MSA 60$19.70/hrN/A
Central Minnesota 110$19.81/hrN/A
Northwest Minnesota 160$20.43/hr15.0%
Fargo ND-MN MSA 370$17.67/hrN/A
La Crosse WI-MN MSA 550$15.63/hrN/A
Northeast Minnesota 580$17.24/hrN/A
Duluth MN-WI MSA 590$17.26/hrN/A
Seven County Mpls-St Paul, MN 5,060$22.18/hr6.9%
Minneapolis-St Paul-Bloomington MN-WI MSA 5,220$22.14/hrN/A
Minnesota 6,230$21.65/hr7.0%

Occupations EmploymentMedian WageProjections
% Change 2016-2026
Billing and Posting Clerks and Machine Operators 6,580$20.50/hr10.0%
Bookkeeping, Accounting, and Auditing Clerks 31,110$21.43/hr-2.8%
Payroll and Timekeeping Clerks 2,550$24.46/hr-1.2%
Customer Service Representatives 58,710$18.55/hr0.7%
Correspondence Clerks 30$20.60/hr3.1%
Court, Municipal, and License Clerks 3,990$22.02/hr6.3%
Receptionists and Information Clerks 16,980$14.73/hr5.2%
Bill and Account Collectors 4,940$18.58/hr-5.5%
Office Clerks, General 55,140$17.90/hr-2.4%
Secretaries, Except Legal, Medical, and Executive 31,920$19.72/hr-7.3%

  • Enter claims information into database systems.
  • Prepare insurance claim forms or related documents and review them for completeness.
  • Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies.
  • Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
  • Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
  • Post or attach information to claim file.
  • Transmit claims for payment or further investigation.
  • Calculate amount of claim.
  • Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.
  • Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.