Occupational Employment Statistics


43-4171 Receptionists and Information Clerks

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. Excludes "Switchboard Operators, Including Answering Service" (43-2011).

Geography EmploymentEmp SE*Percentiles
Northwest Minnesota 1,030115$14.72/hr$10.70/hr$12.20/hr$14.47/hr$17.16/hr$19.12/hr

IndustryOES Employment (Statewide)OES Median Wage (Statewide)
Natural Resources and MiningN/AN/A
Trade, Transportation and Utilities1,180$15.11/hr
Financial Activities1,420$14.91/hr
Professional and Business Services2,130$17.94/hr
Education and Health Services7,510$15.16/hr
Leisure and Hospitality1,030$12.03/hr
Other Services2,390$12.63/hr
Public Administration430$14.50/hr
Geography EmploymentMedian WageProjections
% Change 2016-2026
Southeast Minnesota N/A$12.58/hr8.5%
Rochester MN MSA N/A$12.11/hrN/A
Northeast Balance of State 220$15.32/hrN/A
Grand Forks ND-MN MSA 230$14.41/hrN/A
Mankato-North Mankato MN MSA 340$13.24/hrN/A
Southwest Balance of State 610$14.67/hrN/A
Fargo ND-MN MSA 640$13.76/hrN/A
St Cloud MN MSA 640$14.75/hrN/A
La Crosse WI-MN MSA 670$16.60/hrN/A
Southeast Balance of State 740$14.22/hrN/A
Northwest Balance of State 870$14.48/hrN/A
Southwest Minnesota 890$13.94/hr-1.6%
Duluth MN-WI MSA 940$12.72/hrN/A
Northeast Minnesota 980$13.02/hr-0.4%
Northwest Minnesota 1,030$14.47/hr1.0%
Central Minnesota 1,410$15.25/hr7.7%
Seven County Mpls-St Paul, MN 11,280$15.35/hr6.0%
Minneapolis-St Paul-Bloomington MN-WI MSA 12,040$15.35/hrN/A
Minnesota 16,900$14.83/hr5.2%

Occupations EmploymentMedian WageProjections
% Change 2016-2026
Office Clerks, General 52,080$18.44/hr-2.4%
Billing and Posting Clerks 7,770$20.91/hr10.0%
Insurance Claims and Policy Processing Clerks 6,790$22.52/hr7.0%
Customer Service Representatives 60,340$19.02/hr0.7%
Executive Secretaries and Executive Administrative Assistants 10,720$28.59/hr-17.2%
Switchboard Operators, Including Answering Service 760$17.20/hr-12.6%
Medical Secretaries and Administrative Assistants 13,790$20.63/hr15.1%
Interviewers, Except Eligibility and Loan 3,400$18.91/hr10.0%
Payroll and Timekeeping Clerks 2,480$24.85/hr-1.2%
Hotel, Motel, and Resort Desk Clerks 5,280$12.76/hr9.5%

  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Schedule appointments and maintain and update appointment calendars.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • File and maintain records.
  • Receive payment and record receipts for services.
  • Hear and resolve complaints from customers or the public.