Occupational Employment Statistics


43-4171 Receptionists and Information Clerks

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. Excludes "Switchboard Operators, Including Answering Service" (43-2011).

Geography EmploymentEmp SE*Percentiles
Northwest Minnesota 1,09080$14.30/hr$10.22/hr$11.39/hr$14.03/hr$16.85/hr$19.07/hr

IndustryOES Employment (Statewide)OES Median Wage (Statewide)
Natural Resources and MiningN/AN/A
Trade, Transportation and Utilities1,210$14.60/hr
Financial Activities1,190$14.24/hr
Professional and Business Services1,910$18.32/hr
Education and Health Services7,210$15.71/hr
Leisure and Hospitality1,360$11.49/hr
Other Services2,550$11.72/hr
Public Administration530$14.36/hr
Geography EmploymentMedian WageProjections
% Change 2016-2026
Rochester MN MSA N/A$11.78/hrN/A
Grand Forks ND-MN MSA 170$14.85/hrN/A
Northeast Balance of State 230$14.81/hrN/A
Mankato-North Mankato MN MSA 360$12.78/hrN/A
La Crosse WI-MN MSA 420$14.63/hrN/A
Southwest Balance of State 590$15.16/hrN/A
Fargo ND-MN MSA 640$13.78/hrN/A
St Cloud MN MSA 760$14.67/hrN/A
Southeast Balance of State 810$14.03/hrN/A
Duluth MN-WI MSA 940$13.14/hrN/A
Southwest Minnesota 950$13.58/hr-1.6%
Northeast Minnesota 1,020$13.42/hr-0.4%
Northwest Balance of State 1,030$14.12/hrN/A
Northwest Minnesota 1,090$14.03/hr1.0%
Southeast Minnesota 1,420$12.28/hrN/A
Central Minnesota 1,520$15.23/hr7.7%
Seven County Mpls-St Paul, MN 10,760$15.43/hr6.0%
Minneapolis-St Paul-Bloomington MN-WI MSA 11,630$15.38/hrN/A
Minnesota 16,980$14.73/hr5.2%

Occupations EmploymentMedian WageProjections
% Change 2016-2026
Office Clerks, General 55,140$17.90/hr-2.4%
Billing and Posting Clerks and Machine Operators 6,580$20.50/hr10.0%
Medical Records and Health Information Technicians 4,160$23.42/hr10.6%
Insurance Claims and Policy Processing Clerks 6,230$21.65/hr7.0%
Customer Service Representatives 58,710$18.55/hr0.7%
Executive Secretaries and Administrative Assistants 12,510$26.92/hr-17.2%
Switchboard Operators, Including Answering Service 760$17.07/hr-12.6%
Medical Secretaries 12,450$20.83/hr15.1%
Interviewers, Except Eligibility and Loan 3,610$18.54/hr10.0%
Payroll and Timekeeping Clerks 2,550$24.46/hr-1.2%

  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Schedule appointments and maintain and update appointment calendars.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • File and maintain records.
  • Receive payment and record receipts for services.
  • Hear and resolve complaints from customers or the public.