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Occupational Employment Statistics


43-4171 Receptionists and Information Clerks

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. Excludes "Switchboard Operators, Including Answering Service" (43-2011).

Geography Click link for Career Profile EmploymentEmp SE*Percentiles
Northeast Minnesota 70039$16.44/hr$13.32/hr$14.44/hr$15.65/hr$18.23/hr$20.23/hr

IndustryOES Employment (Statewide)OES Median Wage (Statewide)
Trade, Transportation and Utilities1,200$18.48/hr
Financial Activities850$18.39/hr
Professional and Business Services2,220$19.02/hr
Education and Health Services5,040$20.25/hr
Leisure and Hospitality1,090$14.55/hr
Other Services2,980$15.16/hr
Public Administration490$15.83/hr
Geography Click link for details EmploymentMedian WageProjections
% Change 2020-2030
Northeast Balance of State 200$16.69/hrN/A
Mankato-North Mankato MN MSA 270$16.85/hrN/A
Grand Forks ND-MN MSA 360$17.99/hrN/A
St Cloud MN MSA 400$17.36/hrN/A
Southwest Balance of State 490$17.08/hrN/A
Southeast Balance of State 530$17.08/hrN/A
Southwest Minnesota 680$17.08/hr-3.0%
Northeast Minnesota 700$15.65/hr-1.0%
Duluth MN-WI MSA 700$15.74/hrN/A
La Crosse WI-MN MSA 710$19.21/hrN/A
Northwest Balance of State 770$17.67/hrN/A
Fargo ND-MN MSA 840$18.09/hrN/A
Northwest Minnesota 950$17.69/hr-1.0%
Central Minnesota 1,190$17.75/hr-0.6%
Rochester MN MSA 1,570$22.10/hrN/A
Southeast Minnesota 2,020$22.10/hr-0.2%
Seven County Mpls-St Paul, MN 8,710$18.42/hr0.0%
Minneapolis-St Paul-Bloomington MN-WI MSA 9,740$18.48/hrN/A
Minnesota 14,610$18.34/hr-0.1%

Occupations Click link for details EmploymentMedian WageProjections
% Change 2020-2030
Office Clerks, General 56,580$22.85/hr-3.3%
Billing and Posting Clerks 6,520$24.97/hr-0.3%
Insurance Claims and Policy Processing Clerks 3,640$24.69/hr-1.3%
Customer Service Representatives 61,870$23.27/hr-4.4%
Executive Secretaries and Executive Administrative Assistants 9,110$36.15/hr-20.1%
Switchboard Operators, Including Answering Service 230$21.15/hr-27.5%
Medical Secretaries and Administrative Assistants 14,240$23.82/hr7.1%
Interviewers, Except Eligibility and Loan 2,510$22.39/hr-9.3%
Healthcare Support Workers, All Other 3,900$22.23/hr7.0%
Payroll and Timekeeping Clerks 2,700$28.79/hr-14.4%

  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Schedule appointments and maintain and update appointment calendars.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
  • Keep a current record of staff members' whereabouts and availability.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • File and maintain records.