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Occupational Employment Statistics


43-4171 Receptionists and Information Clerks

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. Excludes "Switchboard Operators, Including Answering Service" (43-2011).

Geography Click link for Career Profile EmploymentEmp SE*Percentiles
Northeast Minnesota 72037$15.62/hr$11.89/hr$13.93/hr$14.85/hr$17.70/hr$19.11/hr

IndustryOES Employment (Statewide)OES Median Wage (Statewide)
Natural Resources and MiningN/AN/A
Trade, Transportation and Utilities1,170$17.45/hr
Financial Activities1,020$17.01/hr
Professional and Business Services1,780$18.41/hr
Education and Health Services4,710$18.61/hr
Leisure and Hospitality1,170$14.25/hr
Other Services3,550$14.51/hr
Public Administration400$13.18/hr
Geography Click link for details EmploymentMedian WageProjections
% Change 2020-2030
Northeast Balance of State 180$15.93/hrN/A
Mankato-North Mankato MN MSA 290$15.41/hrN/A
Grand Forks ND-MN MSA 320$17.74/hrN/A
St Cloud MN MSA 500$16.30/hrN/A
Southwest Balance of State 510$15.46/hrN/A
Southeast Balance of State 620$15.46/hrN/A
Duluth MN-WI MSA 710$14.70/hrN/A
Northeast Minnesota 720$14.85/hr-1.0%
La Crosse WI-MN MSA 730$18.40/hrN/A
Southwest Minnesota 750$15.55/hr-3.0%
Fargo ND-MN MSA 820$16.87/hrN/A
Northwest Balance of State 1,050$15.61/hrN/A
Rochester MN MSA 1,190$21.11/hrN/A
Northwest Minnesota 1,210$15.66/hr-1.0%
Central Minnesota 1,290$16.74/hr-0.6%
Southeast Minnesota 1,690$19.13/hr-0.2%
Seven County Mpls-St Paul, MN 8,690$17.53/hr0.0%
Minneapolis-St Paul-Bloomington MN-WI MSA 9,680$17.55/hrN/A
Minnesota 14,630$17.21/hr-0.1%

Occupations Click link for details EmploymentMedian WageProjections
% Change 2020-2030
Office Clerks, General 55,760$21.69/hr-3.3%
Billing and Posting Clerks 6,170$23.88/hr-0.3%
Insurance Claims and Policy Processing Clerks 4,850$23.90/hr-1.3%
Customer Service Representatives 58,340$22.26/hr-4.4%
Executive Secretaries and Executive Administrative Assistants 10,090$33.58/hr-20.1%
Switchboard Operators, Including Answering Service 230$19.78/hr-27.5%
Medical Secretaries and Administrative Assistants 15,370$22.94/hr7.1%
Interviewers, Except Eligibility and Loan 2,280$19.61/hr-9.3%
Healthcare Support Workers, All Other 4,290$20.31/hr7.0%
Payroll and Timekeeping Clerks 2,760$26.76/hr-14.4%

  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Schedule appointments and maintain and update appointment calendars.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
  • Keep a current record of staff members' whereabouts and availability.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • File and maintain records.