Occupational Employment Statistics

DETAILED OCCUPATION DATA

43-4171 Receptionists and Information Clerks

Occupational Description:
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. Excludes "Switchboard Operators, Including Answering Service" (43-2011).

Occupational Employment Statistics(OES) Wage Data
First Quarter 2023

Geography	Employment	Emp SE*	Percentiles
Geography	Employment	Emp SE*	Mean	10th	25th	Median	75th	90th
Central Minnesota	1,290	46	$16.87/hr	$12.53/hr	$14.47/hr	$16.74/hr	$18.85/hr	$21.75/hr

Leading Industries for Receptionists and Information Clerks

Industry	OES Employment (Statewide)	OES Median Wage (Statewide)
Natural Resources and Mining	N/A	N/A
Construction	240	$18.59/hr
Manufacturing	480	$19.45/hr
Trade, Transportation and Utilities	1,170	$17.45/hr
Information	110	$17.72/hr
Financial Activities	1,020	$17.01/hr
Professional and Business Services	1,780	$18.41/hr
Education and Health Services	4,710	$18.61/hr
Leisure and Hospitality	1,170	$14.25/hr
Other Services	3,550	$14.51/hr
Public Administration	400	$13.18/hr

Other Regional Data for Receptionists and Information Clerks

Geography	Employment	Median Wage	Projections % Change 2020-2030
Northeast Balance of State	180	$15.93/hr	N/A
Mankato-North Mankato MN MSA	290	$15.41/hr	N/A
Grand Forks ND-MN MSA	320	$17.74/hr	N/A
St Cloud MN MSA	500	$16.30/hr	N/A
Southwest Balance of State	510	$15.46/hr	N/A
Southeast Balance of State	620	$15.46/hr	N/A
Duluth MN-WI MSA	710	$14.70/hr	N/A
Northeast Minnesota	720	$14.85/hr	-1.0%
La Crosse WI-MN MSA	730	$18.40/hr	N/A
Southwest Minnesota	750	$15.55/hr	-3.0%
Fargo ND-MN MSA	820	$16.87/hr	N/A
Northwest Balance of State	1,050	$15.61/hr	N/A
Rochester MN MSA	1,190	$21.11/hr	N/A
Northwest Minnesota	1,210	$15.66/hr	-1.0%
Central Minnesota	1,290	$16.74/hr	-0.6%
Southeast Minnesota	1,690	$19.13/hr	-0.2%
Seven County Mpls-St Paul, MN	8,690	$17.53/hr	0.0%
Minneapolis-St Paul-Bloomington MN-WI MSA	9,680	$17.55/hr	N/A
Minnesota	14,630	$17.21/hr	-0.1%

Related Occupations

Occupations	Employment	Median Wage	Projections % Change 2020-2030
Office Clerks, General	55,760	$21.69/hr	-3.3%
Billing and Posting Clerks	6,170	$23.88/hr	-0.3%
Insurance Claims and Policy Processing Clerks	4,850	$23.90/hr	-1.3%
Customer Service Representatives	58,340	$22.26/hr	-4.4%
Executive Secretaries and Executive Administrative Assistants	10,090	$33.58/hr	-20.1%
Switchboard Operators, Including Answering Service	230	$19.78/hr	-27.5%
Medical Secretaries and Administrative Assistants	15,370	$22.94/hr	7.1%
Interviewers, Except Eligibility and Loan	2,280	$19.61/hr	-9.3%
Healthcare Support Workers, All Other	4,290	$20.31/hr	7.0%
Payroll and Timekeeping Clerks	2,760	$26.76/hr	-14.4%

Task for Receptionists and Information Clerks

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Schedule appointments and maintain and update appointment calendars.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Receive payment and record receipts for services.
Analyze data to determine answers to questions from customers or members of the public.
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Keep a current record of staff members' whereabouts and availability.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
File and maintain records.