Occupational Employment Statistics

DETAILED OCCUPATION DATA

43-4171 Receptionists and Information Clerks

Occupational Description:
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. Excludes "Switchboard Operators, Including Answering Service" (43-2011).

Occupational Employment Statistics(OES) Wage Data
First Quarter 2024

Geography	Employment	Emp SE*	Percentiles
Geography	Employment	Emp SE*	Mean	10th	25th	Median	75th	90th
Minnesota	14,610	584	$18.65/hr	$14.05/hr	$15.63/hr	$18.34/hr	$21.89/hr	$23.10/hr

Leading Industries for Receptionists and Information Clerks

Industry	OES Employment (Statewide)	OES Median Wage (Statewide)
Construction	180	$20.63/hr
Manufacturing	460	$21.05/hr
Trade, Transportation and Utilities	1,200	$18.48/hr
Information	90	$18.36/hr
Financial Activities	850	$18.39/hr
Professional and Business Services	2,220	$19.02/hr
Education and Health Services	5,040	$20.25/hr
Leisure and Hospitality	1,090	$14.55/hr
Other Services	2,980	$15.16/hr
Public Administration	490	$15.83/hr

Other Regional Data for Receptionists and Information Clerks

Geography	Employment	Median Wage	Projections % Change 2022-2032
Northeast Balance of State	200	$16.69/hr	N/A
Mankato-North Mankato MN MSA	270	$16.85/hr	N/A
Grand Forks ND-MN MSA	360	$17.99/hr	N/A
St Cloud MN MSA	400	$17.36/hr	N/A
Southwest Balance of State	490	$17.08/hr	N/A
Southeast Balance of State	530	$17.08/hr	N/A
Southwest Minnesota	680	$17.08/hr	0.5%
Northeast Minnesota	700	$15.65/hr	-1.2%
Duluth MN-WI MSA	700	$15.74/hr	N/A
La Crosse WI-MN MSA	710	$19.21/hr	N/A
Northwest Balance of State	770	$17.67/hr	N/A
Fargo ND-MN MSA	840	$18.09/hr	N/A
Northwest Minnesota	950	$17.69/hr	-0.5%
Central Minnesota	1,190	$17.75/hr	2.4%
Rochester MN MSA	1,570	$22.10/hr	N/A
Southeast Minnesota	2,020	$22.10/hr	3.0%
Seven County Mpls-St Paul, MN	8,710	$18.42/hr	-0.2%
Minneapolis-St Paul-Bloomington MN-WI MSA	9,740	$18.48/hr	N/A
Minnesota	14,610	$18.34/hr	0.2%

Related Occupations

Occupations	Employment	Median Wage	Projections % Change 2022-2032
Office Clerks, General	56,580	$22.85/hr	-3.9%
Billing and Posting Clerks	6,520	$24.97/hr	0.5%
Insurance Claims and Policy Processing Clerks	3,640	$24.69/hr	-1.7%
Customer Service Representatives	61,870	$23.27/hr	-4.4%
Executive Secretaries and Executive Administrative Assistants	9,110	$36.15/hr	-20.3%
Switchboard Operators, Including Answering Service	230	$21.15/hr	-25.8%
Medical Secretaries and Administrative Assistants	14,240	$23.82/hr	5.1%
Interviewers, Except Eligibility and Loan	2,510	$22.39/hr	-8.6%
Healthcare Support Workers, All Other	3,900	$22.23/hr	7.4%
Payroll and Timekeeping Clerks	2,700	$28.79/hr	-15.1%

Task for Receptionists and Information Clerks

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Schedule appointments and maintain and update appointment calendars.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Receive payment and record receipts for services.
Analyze data to determine answers to questions from customers or members of the public.
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Keep a current record of staff members' whereabouts and availability.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
File and maintain records.