Occupational Employment Statistics
43-4151 Order Clerks
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints. Excludes "Dispatchers, Except Police, Fire, and Ambulance" (43-5032) who both dispatch and take orders for services.
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Northeast Minnesota
| 60 | 12 | $15.24/hr | $12.26/hr | $12.26/hr | $13.23/hr | $18.62/hr | $20.39/hr |
| Manufacturing | 250 | $21.68/hr |
| Trade, Transportation and Utilities | 710 | $19.63/hr |
| Information | 50 | $25.80/hr |
| Financial Activities | N/A | N/A |
| Professional and Business Services | 140 | $18.99/hr |
| Leisure and Hospitality | N/A | N/A |
| Other Services | N/A | N/A |
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Office Clerks, General
| 55,760 | $21.69/hr | -3.3% |
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Hotel, Motel, and Resort Desk Clerks
| 3,840 | $14.94/hr | 14.1% |
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Dispatchers, Except Police, Fire, and Ambulance
| 3,250 | $26.31/hr | 2.2% |
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Cargo and Freight Agents
| 2,120 | $23.17/hr | 6.5% |
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Travel Agents
| 810 | $23.33/hr | -3.5% |
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Production, Planning, and Expediting Clerks
| 6,690 | $28.35/hr | 3.6% |
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Brokerage Clerks
| 1,570 | $25.31/hr | -8.3% |
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Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products
| 6,380 | $40.65/hr | 3.5% |
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New Accounts Clerks
| 1,380 | $21.75/hr | -12.4% |
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Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
| 31,510 | $23.21/hr | -9.4% |
- File copies of orders received, or post orders on records.
- Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
- Direct specified departments or units to prepare and ship orders to designated locations.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
- Adjust inventory records to reflect product movement.
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
- Recommend type of packing or labeling needed on order.
- Compute total charges for merchandise or services and shipping charges.