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Occupational Employment Statistics


DETAILED OCCUPATION DATA

43-4051 Customer Service Representatives



Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.

Geography Click link for Career Profile EmploymentEmp SE*Percentiles
Mean10th25thMedian75th90th
Seven County Mpls-St Paul, MN 35,020389$23.19/hr$15.14/hr$19.09/hr$23.80/hr$25.01/hr$31.14/hr


IndustryOES Employment (Statewide)OES Median Wage (Statewide)
Construction350$22.27/hr
Manufacturing5,060$24.37/hr
Trade, Transportation and Utilities15,140$18.83/hr
Information2,500$20.49/hr
Financial Activities11,130$24.18/hr
Professional and Business Services9,500$20.25/hr
Education and Health Services3,610$23.18/hr
Leisure and Hospitality500$15.29/hr
Other Services1,230$19.53/hr
Public Administration900$23.87/hr
 
Geography Click link for details EmploymentMedian WageProjections
% Change 2020-2030
Northeast Balance of State 410$18.71/hrN/A
Grand Forks ND-MN MSA 530$18.72/hrN/A
Mankato-North Mankato MN MSA 930$18.72/hrN/A
Southwest Balance of State 1,380$18.90/hrN/A
Duluth MN-WI MSA 1,520$19.00/hrN/A
La Crosse WI-MN MSA 1,570$18.80/hrN/A
Northeast Minnesota 1,620$18.72/hr-4.6%
Rochester MN MSA 1,630$19.59/hrN/A
St Cloud MN MSA 1,750$19.29/hrN/A
Southeast Balance of State 1,920$19.18/hrN/A
Southwest Minnesota 2,120$19.00/hr-7.6%
Northwest Balance of State 2,240$19.42/hrN/A
Northwest Minnesota 2,560$19.21/hr-6.5%
Fargo ND-MN MSA 3,150$19.10/hrN/A
Southeast Minnesota 3,200$19.58/hr-5.9%
Central Minnesota 3,610$19.29/hr-5.3%
Seven County Mpls-St Paul, MN 35,020$23.80/hr-3.9%
Minneapolis-St Paul-Bloomington MN-WI MSA 36,950$23.80/hrN/A
Minnesota 49,920$20.68/hr-4.4%


Occupations Click link for details EmploymentMedian WageProjections
% Change 2020-2030
Interviewers, Except Eligibility and Loan 3,030$19.59/hr-9.3%
Bill and Account Collectors 4,150$23.54/hr-14.4%
Insurance Claims and Policy Processing Clerks 5,430$24.47/hr-1.3%
Billing and Posting Clerks 7,800$24.18/hr-0.3%
Receptionists and Information Clerks 15,010$18.07/hr-0.1%
Brokerage Clerks 1,790$24.98/hr-8.3%
Office Clerks, General 52,900$19.71/hr-3.3%
Correspondence Clerks N/AN/AN/A
New Accounts Clerks 1,530$19.39/hr-12.4%
Insurance Underwriters 2,410$34.02/hr-5.5%


  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Order tests that could determine the causes of product malfunctions.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.