Occupational Employment Statistics

DETAILED OCCUPATION DATA

43-4051 Customer Service Representatives

Occupational Description:
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.

Occupational Employment Statistics(OES) Wage Data
First Quarter 2020

Geography	Employment	Emp SE*	Percentiles
Geography	Employment	Emp SE*	Mean	10th	25th	Median	75th	90th
Southeast Minnesota	3,290	634	$17.35/hr	$11.28/hr	$13.21/hr	$16.54/hr	$20.59/hr	$24.78/hr

Leading Industries for Customer Service Representatives

Industry	OES Employment (Statewide)	OES Median Wage (Statewide)
Natural Resources and Mining	N/A	N/A
Construction	420	$20.28/hr
Manufacturing	5,870	$20.84/hr
Trade, Transportation and Utilities	14,130	$17.23/hr
Information	3,070	$24.00/hr
Financial Activities	14,150	$20.80/hr
Professional and Business Services	14,570	$18.88/hr
Education and Health Services	3,130	$18.96/hr
Leisure and Hospitality	1,280	$13.93/hr
Other Services	2,120	$12.80/hr
Public Administration	1,600	$19.69/hr

Other Regional Data for Customer Service Representatives

Geography	Employment	Median Wage	Projections % Change 2016-2026
Northeast Balance of State	460	$14.45/hr	N/A
Grand Forks ND-MN MSA	580	$16.46/hr	N/A
Mankato-North Mankato MN MSA	950	$17.85/hr	N/A
Southwest Balance of State	1,290	$16.70/hr	N/A
Rochester MN MSA	1,360	$16.50/hr	N/A
La Crosse WI-MN MSA	1,690	$17.16/hr	N/A
Duluth MN-WI MSA	1,780	$17.33/hr	N/A
Northeast Minnesota	1,910	$16.71/hr	2.4%
St Cloud MN MSA	2,300	$16.73/hr	N/A
Southwest Minnesota	2,590	$17.21/hr	-3.4%
Southeast Balance of State	2,620	$16.67/hr	N/A
Northwest Balance of State	2,680	$17.40/hr	N/A
Northwest Minnesota	3,040	$17.32/hr	5.9%
Southeast Minnesota	3,290	$16.54/hr	-8.4%
Fargo ND-MN MSA	3,750	$17.18/hr	N/A
Central Minnesota	5,120	$16.80/hr	7.0%
Seven County Mpls-St Paul, MN	44,180	$19.89/hr	1.2%
Minneapolis-St Paul-Bloomington MN-WI MSA	46,490	$19.77/hr	N/A
Minnesota	60,340	$19.02/hr	0.7%

Related Occupations

Occupations	Employment	Median Wage	Projections % Change 2016-2026
Interviewers, Except Eligibility and Loan	3,400	$18.91/hr	10.0%
Bill and Account Collectors	4,120	$18.53/hr	-5.5%
Insurance Claims and Policy Processing Clerks	6,790	$22.52/hr	7.0%
Billing and Posting Clerks	7,770	$20.91/hr	10.0%
Receptionists and Information Clerks	16,900	$14.83/hr	5.2%
Brokerage Clerks	2,050	$24.24/hr	1.6%
Office Clerks, General	52,080	$18.44/hr	-2.4%
Correspondence Clerks	N/A	$22.72/hr	3.1%
Insurance Underwriters	1,750	$35.09/hr	-8.4%
Switchboard Operators, Including Answering Service	760	$17.20/hr	-12.6%

Task for Customer Service Representatives

Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
Maintain knowledge of community services and resources available to patients.
Explain policies, procedures, or services to patients using medical or administrative knowledge.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Interview patients or their representatives to identify problems relating to care.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Refer patients to appropriate health care services or resources.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.