Occupational Employment Statistics
43-4051 Customer Service Representatives
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.
Southeast Minnesota
| 3,290 | 634 | $17.35/hr | $11.28/hr | $13.21/hr | $16.54/hr | $20.59/hr | $24.78/hr |
Natural Resources and Mining | N/A | N/A |
Construction | 420 | $20.28/hr |
Manufacturing | 5,870 | $20.84/hr |
Trade, Transportation and Utilities | 14,130 | $17.23/hr |
Information | 3,070 | $24.00/hr |
Financial Activities | 14,150 | $20.80/hr |
Professional and Business Services | 14,570 | $18.88/hr |
Education and Health Services | 3,130 | $18.96/hr |
Leisure and Hospitality | 1,280 | $13.93/hr |
Other Services | 2,120 | $12.80/hr |
Public Administration | 1,600 | $19.69/hr |
Northeast Balance of State
| 460 | $14.45/hr | N/A |
Grand Forks ND-MN MSA
| 580 | $16.46/hr | N/A |
Mankato-North Mankato MN MSA
| 950 | $17.85/hr | N/A |
Southwest Balance of State
| 1,290 | $16.70/hr | N/A |
Rochester MN MSA
| 1,360 | $16.50/hr | N/A |
La Crosse WI-MN MSA
| 1,690 | $17.16/hr | N/A |
Duluth MN-WI MSA
| 1,780 | $17.33/hr | N/A |
Northeast Minnesota
| 1,910 | $16.71/hr | 2.4% |
St Cloud MN MSA
| 2,300 | $16.73/hr | N/A |
Southwest Minnesota
| 2,590 | $17.21/hr | -3.4% |
Southeast Balance of State
| 2,620 | $16.67/hr | N/A |
Northwest Balance of State
| 2,680 | $17.40/hr | N/A |
Northwest Minnesota
| 3,040 | $17.32/hr | 5.9% |
Southeast Minnesota
| 3,290 | $16.54/hr | -8.4% |
Fargo ND-MN MSA
| 3,750 | $17.18/hr | N/A |
Central Minnesota
| 5,120 | $16.80/hr | 7.0% |
Seven County Mpls-St Paul, MN
| 44,180 | $19.89/hr | 1.2% |
Minneapolis-St Paul-Bloomington MN-WI MSA
| 46,490 | $19.77/hr | N/A |
Minnesota
| 60,340 | $19.02/hr | 0.7% |
Interviewers, Except Eligibility and Loan
| 3,400 | $18.91/hr | 10.0% |
Bill and Account Collectors
| 4,120 | $18.53/hr | -5.5% |
Insurance Claims and Policy Processing Clerks
| 6,790 | $22.52/hr | 7.0% |
Billing and Posting Clerks
| 7,770 | $20.91/hr | 10.0% |
Receptionists and Information Clerks
| 16,900 | $14.83/hr | 5.2% |
Brokerage Clerks
| 2,050 | $24.24/hr | 1.6% |
Office Clerks, General
| 52,080 | $18.44/hr | -2.4% |
Correspondence Clerks
| N/A | $22.72/hr | 3.1% |
Insurance Underwriters
| 1,750 | $35.09/hr | -8.4% |
Switchboard Operators, Including Answering Service
| 760 | $17.20/hr | -12.6% |
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Maintain knowledge of community services and resources available to patients.
- Explain policies, procedures, or services to patients using medical or administrative knowledge.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Interview patients or their representatives to identify problems relating to care.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Refer patients to appropriate health care services or resources.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.