Occupational Employment Statistics

DETAILED OCCUPATION DATA

43-4051 Customer Service Representatives

Occupational Description:
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.

Occupational Employment Statistics(OES) Wage Data
First Quarter 2022

Geography	Employment	Emp SE*	Percentiles
Geography	Employment	Emp SE*	Mean	10th	25th	Median	75th	90th
Southeast Minnesota	3,200	108	$20.84/hr	$14.74/hr	$15.47/hr	$19.58/hr	$24.18/hr	$29.96/hr

Leading Industries for Customer Service Representatives

Industry	OES Employment (Statewide)	OES Median Wage (Statewide)
Construction	350	$22.27/hr
Manufacturing	5,060	$24.37/hr
Trade, Transportation and Utilities	15,140	$18.83/hr
Information	2,500	$20.49/hr
Financial Activities	11,130	$24.18/hr
Professional and Business Services	9,500	$20.25/hr
Education and Health Services	3,610	$23.18/hr
Leisure and Hospitality	500	$15.29/hr
Other Services	1,230	$19.53/hr
Public Administration	900	$23.87/hr

Other Regional Data for Customer Service Representatives

Geography	Employment	Median Wage	Projections % Change 2020-2030
Northeast Balance of State	410	$18.71/hr	N/A
Grand Forks ND-MN MSA	530	$18.72/hr	N/A
Mankato-North Mankato MN MSA	930	$18.72/hr	N/A
Southwest Balance of State	1,380	$18.90/hr	N/A
Duluth MN-WI MSA	1,520	$19.00/hr	N/A
La Crosse WI-MN MSA	1,570	$18.80/hr	N/A
Northeast Minnesota	1,620	$18.72/hr	-4.6%
Rochester MN MSA	1,630	$19.59/hr	N/A
St Cloud MN MSA	1,750	$19.29/hr	N/A
Southeast Balance of State	1,920	$19.18/hr	N/A
Southwest Minnesota	2,120	$19.00/hr	-7.6%
Northwest Balance of State	2,240	$19.42/hr	N/A
Northwest Minnesota	2,560	$19.21/hr	-6.5%
Fargo ND-MN MSA	3,150	$19.10/hr	N/A
Southeast Minnesota	3,200	$19.58/hr	-5.9%
Central Minnesota	3,610	$19.29/hr	-5.3%
Seven County Mpls-St Paul, MN	35,020	$23.80/hr	-3.9%
Minneapolis-St Paul-Bloomington MN-WI MSA	36,950	$23.80/hr	N/A
Minnesota	49,920	$20.68/hr	-4.4%

Related Occupations

Occupations	Employment	Median Wage	Projections % Change 2020-2030
Interviewers, Except Eligibility and Loan	3,030	$19.59/hr	-9.3%
Bill and Account Collectors	4,150	$23.54/hr	-14.4%
Insurance Claims and Policy Processing Clerks	5,430	$24.47/hr	-1.3%
Billing and Posting Clerks	7,800	$24.18/hr	-0.3%
Receptionists and Information Clerks	15,010	$18.07/hr	-0.1%
Brokerage Clerks	1,790	$24.98/hr	-8.3%
Office Clerks, General	52,900	$19.71/hr	-3.3%
Correspondence Clerks	N/A	N/A	N/A
New Accounts Clerks	1,530	$19.39/hr	-12.4%
Insurance Underwriters	2,410	$34.02/hr	-5.5%

Task for Customer Service Representatives

Determine charges for services requested, collect deposits or payments, or arrange for billing.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Check to ensure that appropriate changes were made to resolve customers' problems.
Order tests that could determine the causes of product malfunctions.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.