Occupational Employment Statistics


DETAILED OCCUPATION DATA

43-4051 Customer Service Representatives



Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.

Geography EmploymentEmp SE*Percentiles
Mean10th25thMedian75th90th
Northwest Minnesota 2,980244$17.45/hr$10.84/hr$12.82/hr$16.77/hr$19.95/hr$25.24/hr


IndustryOES Employment (Statewide)OES Median Wage (Statewide)
Natural Resources and MiningN/AN/A
Construction410$19.00/hr
Manufacturing5,670$20.45/hr
Trade, Transportation and Utilities15,060$16.47/hr
Information3,680$22.79/hr
Financial Activities12,130$20.50/hr
Professional and Business Services13,710$18.40/hr
Education and Health Services2,990$18.72/hr
Leisure and Hospitality1,260$13.35/hr
Other Services2,100$12.16/hr
Public Administration1,680$19.33/hr
 
Geography EmploymentMedian WageProjections
% Change 2016-2026
Northeast Balance of State 490$14.34/hrN/A
Grand Forks ND-MN MSA 640$16.42/hrN/A
Mankato-North Mankato MN MSA 900$17.14/hrN/A
Rochester MN MSA 1,430$15.58/hrN/A
Southwest Balance of State 1,520$16.26/hrN/A
Duluth MN-WI MSA 1,790$16.55/hrN/A
La Crosse WI-MN MSA 1,880$16.83/hrN/A
Northeast Minnesota 1,970$15.91/hr2.4%
St Cloud MN MSA 2,190$15.57/hrN/A
Southeast Balance of State 2,500$16.53/hrN/A
Southwest Minnesota 2,600$16.67/hr-3.4%
Northwest Balance of State 2,750$16.86/hrN/A
Northwest Minnesota 2,980$16.77/hr5.9%
Fargo ND-MN MSA 3,350$17.11/hrN/A
Southeast Minnesota 3,370$16.02/hr-8.4%
Central Minnesota 5,460$16.37/hr7.0%
Seven County Mpls-St Paul, MN 42,490$19.37/hr1.2%
Minneapolis-St Paul-Bloomington MN-WI MSA 44,840$19.26/hrN/A
Minnesota 58,710$18.55/hr0.7%


Occupations EmploymentMedian WageProjections
% Change 2016-2026
Interviewers, Except Eligibility and Loan 3,610$18.54/hr10.0%
Bill and Account Collectors 4,940$18.58/hr-5.5%
Insurance Claims and Policy Processing Clerks 6,230$21.65/hr7.0%
Billing and Posting Clerks and Machine Operators 6,580$20.50/hr10.0%
Receptionists and Information Clerks 16,980$14.73/hr5.2%
Brokerage Clerks 2,470$23.88/hr1.6%
Office Clerks, General 55,140$17.90/hr-2.4%
Correspondence Clerks 30$20.60/hr3.1%
Insurance Underwriters 1,620$31.27/hr-8.4%
Switchboard Operators, Including Answering Service 760$17.07/hr-12.6%


  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Maintain knowledge of community services and resources available to patients.
  • Explain policies, procedures, or services to patients using medical or administrative knowledge.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Interview patients or their representatives to identify problems relating to care.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Refer patients to appropriate health care services or resources.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.