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Occupational Employment Statistics


43-3011 Bill and Account Collectors

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Geography Click link for Career Profile EmploymentEmp SE*Percentiles
Seven County Mpls-St Paul, MN 3,070126$23.27/hr$18.27/hr$18.69/hr$21.91/hr$25.49/hr$30.87/hr

IndustryOES Employment (Statewide)OES Median Wage (Statewide)
Trade, Transportation and Utilities280$25.49/hr
Financial Activities620$23.25/hr
Professional and Business Services2,620$19.26/hr
Education and Health Services60$23.87/hr
Leisure and HospitalityN/A$14.97/hr
Other Services40$15.25/hr
Public Administration230$30.32/hr
Geography Click link for details EmploymentMedian WageProjections
% Change 2020-2030
Mankato-North Mankato MN MSA 10$23.88/hrN/A
Grand Forks ND-MN MSA 20$22.62/hrN/A
Northeast Balance of State 30$24.01/hrN/A
Rochester MN MSA 60$23.45/hrN/A
Northwest Balance of State 60$26.44/hrN/A
Southwest Balance of State 70$22.96/hrN/A
Northeast Minnesota 80$23.17/hr-3.4%
Northwest Minnesota 80$29.17/hr-6.3%
Duluth MN-WI MSA 90$18.94/hrN/A
Southwest Minnesota 100$23.55/hr-5.7%
Southeast Balance of State 100$24.73/hrN/A
Fargo ND-MN MSA 110$21.53/hrN/A
Southeast Minnesota 120$24.97/hr-10.1%
La Crosse WI-MN MSA 170$14.02/hrN/A
St Cloud MN MSA 350$18.44/hrN/A
Central Minnesota 450$18.45/hr-15.8%
Seven County Mpls-St Paul, MN 3,070$21.91/hr-15.0%
Minneapolis-St Paul-Bloomington MN-WI MSA 3,150$21.94/hrN/A
Minnesota 3,970$21.82/hr-14.4%

Occupations Click link for details EmploymentMedian WageProjections
% Change 2020-2030
Customer Service Representatives 58,340$22.26/hr-4.4%
Correspondence Clerks N/A$24.93/hrN/A
Tax Preparers 1,430$30.00/hr1.7%
Loan Interviewers and Clerks 5,160$23.77/hr-2.0%
Insurance Claims and Policy Processing Clerks 4,850$23.90/hr-1.3%
Tax Examiners and Collectors, and Revenue Agents 1,090$33.14/hr-2.5%
New Accounts Clerks 1,380$21.75/hr-12.4%
Billing and Posting Clerks 6,170$23.88/hr-0.3%
Brokerage Clerks 1,570$25.31/hr-8.3%
Payroll and Timekeeping Clerks 2,760$26.76/hr-14.4%

  • Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
  • Receive payments and post amounts paid to customer accounts.
  • Record information about financial status of customers and status of collection efforts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Answer customer questions regarding problems with their accounts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.