Occupational Employment Statistics


43-3011 Bill and Account Collectors

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Geography Click link for Career Profile EmploymentEmp SE*Percentiles
Southeast Minnesota 9038$21.22/hr$15.23/hr$17.71/hr$20.64/hr$24.53/hr$28.95/hr

IndustryOES Employment (Statewide)OES Median Wage (Statewide)
Trade, Transportation and Utilities260$20.97/hr
Financial Activities540$18.61/hr
Professional and Business Services2,950$18.03/hr
Education and Health Services140$21.69/hr
Public Administration110$26.56/hr
Geography Click link for details EmploymentMedian WageProjections
% Change 2016-2026
Mankato-North Mankato MN MSA N/AN/AN/A
Rochester MN MSA N/A$21.46/hrN/A
St Cloud MN MSA N/A$20.98/hrN/A
Northeast Balance of State N/AN/AN/A
Grand Forks ND-MN MSA 10$22.13/hrN/A
Northeast Minnesota 50$17.87/hr-2.2%
Northwest Balance of State 60$17.69/hrN/A
Northwest Minnesota 70$18.73/hr17.1%
Southeast Minnesota 90$20.64/hr-13.1%
Duluth MN-WI MSA 90$16.25/hrN/A
Southeast Balance of State 100$20.20/hrN/A
Southwest Balance of State 130$18.49/hrN/A
Southwest Minnesota 140$18.36/hr7.4%
Fargo ND-MN MSA 220$21.57/hrN/A
La Crosse WI-MN MSA 280$15.03/hrN/A
Central Minnesota 470$21.39/hrN/A
Seven County Mpls-St Paul, MN 3,200$18.23/hr-6.2%
Minneapolis-St Paul-Bloomington MN-WI MSA 3,260$18.28/hrN/A
Minnesota 4,120$18.53/hr-5.5%

Occupations Click link for details EmploymentMedian WageProjections
% Change 2016-2026
Customer Service Representatives 60,340$19.02/hr0.7%
Correspondence Clerks N/A$22.72/hr3.1%
Loan Interviewers and Clerks 5,760$20.35/hr6.3%
Insurance Claims and Policy Processing Clerks 6,790$22.52/hr7.0%
Tax Examiners and Collectors, and Revenue Agents 1,170$28.87/hr2.6%
Tax Preparers 1,350$26.02/hr10.7%
Billing and Posting Clerks 7,770$20.91/hr10.0%
Brokerage Clerks 2,050$24.24/hr1.6%
Payroll and Timekeeping Clerks 2,480$24.85/hr-1.2%
Bookkeeping, Accounting, and Auditing Clerks 29,260$21.54/hr-2.8%

  • Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
  • Receive payments and post amounts paid to customer accounts.
  • Record information about financial status of customers and status of collection efforts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Answer customer questions regarding problems with their accounts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.