Occupational Employment Statistics


43-3011 Bill and Account Collectors

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Geography EmploymentEmp SE*Percentiles
Northwest Minnesota 12033$20.60/hr$12.58/hr$15.04/hr$19.18/hr$27.45/hr$30.59/hr

IndustryOES Employment (Statewide)OES Median Wage (Statewide)
Trade, Transportation and Utilities370$21.82/hr
Financial Activities510$18.57/hr
Professional and Business Services3,300$18.02/hr
Education and Health Services260$21.46/hr
Leisure and HospitalityN/AN/A
Public Administration110$27.48/hr
Geography EmploymentMedian WageProjections
% Change 2016-2026
Mankato-North Mankato MN MSA N/AN/AN/A
Rochester MN MSA N/A$19.12/hrN/A
Central Minnesota N/A$21.90/hr8.0%
Northeast Balance of State 20$26.84/hrN/A
Grand Forks ND-MN MSA 20$22.24/hrN/A
Northeast Minnesota 70$19.38/hr-2.2%
Southwest Minnesota 70$15.83/hr7.4%
Southwest Balance of State 80$15.32/hrN/A
Southeast Balance of State 80$19.70/hrN/A
Southeast Minnesota 90$19.33/hr-13.1%
Northwest Balance of State 110$18.67/hrN/A
Duluth MN-WI MSA 110$15.57/hrN/A
Northwest Minnesota 120$19.18/hr17.1%
La Crosse WI-MN MSA 220$13.60/hrN/A
Fargo ND-MN MSA 230$21.00/hrN/A
St Cloud MN MSA 440N/AN/A
Seven County Mpls-St Paul, MN 3,930$18.20/hr-6.2%
Minneapolis-St Paul-Bloomington MN-WI MSA 3,990$18.25/hrN/A
Minnesota 4,940$18.58/hr-5.5%

Occupations EmploymentMedian WageProjections
% Change 2016-2026
Customer Service Representatives 58,710$18.55/hr0.7%
Correspondence Clerks 30$20.60/hr3.1%
Loan Interviewers and Clerks 5,530$20.02/hr6.3%
Insurance Claims and Policy Processing Clerks 6,230$21.65/hr7.0%
Tax Examiners, Collectors, and Revenue Agents 1,080$29.99/hr2.6%
Tax Preparers 990$25.12/hr10.7%
Billing and Posting Clerks and Machine Operators 6,580$20.50/hr10.0%
Brokerage Clerks 2,470$23.88/hr1.6%
Payroll and Timekeeping Clerks 2,550$24.46/hr-1.2%
Bookkeeping, Accounting, and Auditing Clerks 31,110$21.43/hr-2.8%

  • Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
  • Receive payments and post amounts paid to customer accounts.
  • Record information about financial status of customers and status of collection efforts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Answer customer questions regarding problems with their accounts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.