Occupational Employment Statistics

DETAILED OCCUPATION DATA

43-3011 Bill and Account Collectors

Occupational Description:
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Occupational Employment Statistics(OES) Wage Data
First Quarter 2025

Geography	Employment	Emp SE*	Percentiles
Geography	Employment	Emp SE*	Mean	10th	25th	Median	75th	90th
Northwest Minnesota	110	15	$30.96/hr	$22.67/hr	$26.75/hr	$32.31/hr	$36.48/hr	$37.92/hr

Leading Industries for Bill and Account Collectors

Industry	OES Employment (Statewide)	OES Median Wage (Statewide)
Construction	30	$31.73/hr
Manufacturing	70	$30.64/hr
Trade, Transportation and Utilities	230	$27.67/hr
Information	50	$27.29/hr
Financial Activities	400	$24.11/hr
Professional and Business Services	2,150	$20.81/hr
Education and Health Services	30	$23.29/hr
Leisure and Hospitality	70	$23.64/hr
Other Services	10	$32.88/hr
Public Administration	760	$33.41/hr

Other Regional Data for Bill and Account Collectors

Geography	Employment	Median Wage	Projections % Change 2022-2032
Mankato-North Mankato MN MSA	20	$23.60/hr	N/A
Northeast Balance of State	30	$30.43/hr	N/A
Grand Forks ND-MN MSA	40	N/A	N/A
Southeast Balance of State	70	$28.77/hr	N/A
La Crosse WI-MN MSA	80	$23.30/hr	N/A
Rochester MN MSA	80	$27.19/hr	N/A
Southwest Balance of State	80	$23.78/hr	N/A
Northwest Balance of State	90	$31.27/hr	N/A
Northwest Minnesota	110	$32.31/hr	-8.6%
Southwest Minnesota	110	$23.60/hr	-12.7%
Southeast Minnesota	120	$28.77/hr	-11.3%
Fargo ND-MN MSA	130	N/A	N/A
Northeast Minnesota	140	$35.95/hr	-10.0%
Duluth MN-WI MSA	140	N/A	N/A
St Cloud MN MSA	280	$20.05/hr	N/A
Central Minnesota	400	$20.81/hr	-13.5%
Seven County Mpls-St Paul, MN	2,800	$23.22/hr	-15.5%
Minneapolis-St Paul-Bloomington MN-WI MSA	2,920	$23.29/hr	N/A
Minnesota	3,800	$23.42/hr	-14.8%

Related Occupations

Occupations	Employment	Median Wage	Projections % Change 2022-2032
Customer Service Representatives	59,170	$23.09/hr	-4.4%
Correspondence Clerks	N/A	$25.95/hr	N/A
Tax Preparers	1,330	$31.83/hr	1.7%
Loan Interviewers and Clerks	3,300	$24.35/hr	-3.2%
Insurance Claims and Policy Processing Clerks	4,030	$26.06/hr	-1.7%
Tax Examiners and Collectors, and Revenue Agents	290	$31.70/hr	3.4%
New Accounts Clerks	1,360	$23.36/hr	-16.5%
Billing and Posting Clerks	6,830	$25.63/hr	0.5%
Brokerage Clerks	1,300	$29.35/hr	-9.2%
Payroll and Timekeeping Clerks	2,700	$29.56/hr	-15.1%

Task for Bill and Account Collectors

Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
Receive payments and post amounts paid to customer accounts.
Record information about financial status of customers and status of collection efforts.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Answer customer questions regarding problems with their accounts.
Locate and monitor overdue accounts, using computers and a variety of automated systems.