Occupational Employment Statistics
43-3011 Bill and Account Collectors
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.
|
Northwest Minnesota
| 80 | 12 | $27.03/hr | $18.17/hr | $22.97/hr | $29.17/hr | $31.42/hr | $33.85/hr |
| Construction | 40 | $24.81/hr |
| Manufacturing | 60 | $29.01/hr |
| Trade, Transportation and Utilities | 280 | $25.49/hr |
| Information | 10 | $25.80/hr |
| Financial Activities | 620 | $23.25/hr |
| Professional and Business Services | 2,620 | $19.26/hr |
| Education and Health Services | 60 | $23.87/hr |
| Leisure and Hospitality | N/A | $14.97/hr |
| Other Services | 40 | $15.25/hr |
| Public Administration | 230 | $30.32/hr |
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Customer Service Representatives
| 58,340 | $22.26/hr | -4.4% |
|
Correspondence Clerks
| N/A | $24.93/hr | N/A |
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Tax Preparers
| 1,430 | $30.00/hr | 1.7% |
|
Loan Interviewers and Clerks
| 5,160 | $23.77/hr | -2.0% |
|
Insurance Claims and Policy Processing Clerks
| 4,850 | $23.90/hr | -1.3% |
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Tax Examiners and Collectors, and Revenue Agents
| 1,090 | $33.14/hr | -2.5% |
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New Accounts Clerks
| 1,380 | $21.75/hr | -12.4% |
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Billing and Posting Clerks
| 6,170 | $23.88/hr | -0.3% |
|
Brokerage Clerks
| 1,570 | $25.31/hr | -8.3% |
|
Payroll and Timekeeping Clerks
| 2,760 | $26.76/hr | -14.4% |
- Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
- Receive payments and post amounts paid to customer accounts.
- Record information about financial status of customers and status of collection efforts.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Answer customer questions regarding problems with their accounts.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.