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Occupational Employment Statistics


43-3011 Bill and Account Collectors

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Geography Click link for Career Profile EmploymentEmp SE*Percentiles
Northeast Minnesota 509$23.88/hr$17.55/hr$19.42/hr$24.04/hr$27.67/hr$30.52/hr

IndustryOES Employment (Statewide)OES Median Wage (Statewide)
Trade, Transportation and Utilities360$24.34/hr
Financial Activities690$24.34/hr
Professional and Business Services2,750$19.53/hr
Education and Health Services70$23.93/hr
Leisure and Hospitality70$21.00/hr
Other Services20$23.80/hr
Public Administration110$30.52/hr
Geography Click link for details EmploymentMedian WageProjections
% Change 2020-2030
Mankato-North Mankato MN MSA N/AN/AN/A
Northeast Balance of State 10$19.59/hrN/A
Grand Forks ND-MN MSA 30$19.00/hrN/A
Northeast Minnesota 50$24.04/hr-3.4%
Rochester MN MSA 50$26.51/hrN/A
Northwest Balance of State 60$20.06/hrN/A
Northwest Minnesota 70$20.06/hr-6.3%
Southeast Balance of State 70N/AN/A
Duluth MN-WI MSA 80$19.17/hrN/A
Southwest Balance of State 80$19.18/hrN/A
Southeast Minnesota 100$24.18/hr-10.1%
Southwest Minnesota 120$21.75/hr-5.7%
Fargo ND-MN MSA 140$19.53/hrN/A
La Crosse WI-MN MSA 200$15.35/hrN/A
St Cloud MN MSA 260$19.53/hrN/A
Central Minnesota 360$19.53/hr-15.8%
Seven County Mpls-St Paul, MN 3,400$23.80/hr-15.0%
Minneapolis-St Paul-Bloomington MN-WI MSA 3,500$23.80/hrN/A
Minnesota 4,150$23.54/hr-14.4%

Occupations Click link for details EmploymentMedian WageProjections
% Change 2020-2030
Customer Service Representatives 49,920$20.68/hr-4.4%
Correspondence Clerks N/AN/AN/A
Tax Preparers 1,360$28.17/hr1.7%
Loan Interviewers and Clerks 4,500$24.46/hr-2.0%
Insurance Claims and Policy Processing Clerks 5,430$24.47/hr-1.3%
Tax Examiners and Collectors, and Revenue Agents 1,440$31.90/hr-2.5%
New Accounts Clerks 1,530$19.39/hr-12.4%
Billing and Posting Clerks 7,800$24.18/hr-0.3%
Brokerage Clerks 1,790$24.98/hr-8.3%
Payroll and Timekeeping Clerks 2,810$25.27/hr-14.4%

  • Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
  • Receive payments and post amounts paid to customer accounts.
  • Record information about financial status of customers and status of collection efforts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Answer customer questions regarding problems with their accounts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.