Occupational Employment Statistics

DETAILED OCCUPATION DATA

43-3011 Bill and Account Collectors

Occupational Description:
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Occupational Employment Statistics(OES) Wage Data
First Quarter 2026

Geography	Employment	Emp SE*	Percentiles
Geography	Employment	Emp SE*	Mean	10th	25th	Median	75th	90th
Minnesota	2,860	212	$25.75/hr	$17.02/hr	$18.86/hr	$24.40/hr	$30.80/hr	$37.94/hr

Leading Industries for Bill and Account Collectors

Industry	OES Employment (Statewide)	OES Median Wage (Statewide)
Construction	10	$32.81/hr
Manufacturing	60	$31.92/hr
Trade, Transportation and Utilities	250	$28.66/hr
Information	20	$28.33/hr
Financial Activities	210	$28.65/hr
Professional and Business Services	1,770	$21.69/hr
Education and Health Services	20	$23.79/hr
Leisure and Hospitality	30	$26.39/hr
Other Services	N/A	N/A
Public Administration	480	$35.81/hr

Other Regional Data for Bill and Account Collectors

Geography	Employment	Median Wage	Projections % Change 2022-2032
Mankato-North Mankato MN MSA	N/A	N/A	N/A
Northeast Balance of State	20	$30.64/hr	N/A
Grand Forks ND-MN MSA	40	$17.77/hr	N/A
Southwest Balance of State	60	$25.80/hr	N/A
Fargo ND-MN MSA	60	$23.90/hr	N/A
Rochester MN MSA	70	$28.72/hr	N/A
Southwest Minnesota	80	$27.38/hr	-12.7%
Northwest Minnesota	90	$31.77/hr	-8.6%
Southeast Balance of State	90	$25.61/hr	N/A
Northwest Balance of State	90	$32.07/hr	N/A
Duluth MN-WI MSA	100	N/A	N/A
Northeast Minnesota	100	$30.53/hr	-10.0%
Southeast Minnesota	140	$28.44/hr	-11.3%
La Crosse WI-MN MSA	140	$23.18/hr	N/A
St Cloud MN MSA	190	$21.69/hr	N/A
Central Minnesota	300	$21.69/hr	-13.5%
Seven County Mpls-St Paul, MN	2,060	$23.37/hr	-15.5%
Minneapolis-St Paul-Bloomington MN-WI MSA	2,180	$24.19/hr	N/A
Minnesota	2,860	$24.40/hr	-14.8%

Related Occupations

Occupations	Employment	Median Wage	Projections % Change 2022-2032
Customer Service Representatives	53,340	$24.02/hr	-4.4%
Correspondence Clerks	N/A	N/A	N/A
Tax Preparers	1,040	$28.94/hr	1.7%
Loan Interviewers and Clerks	2,850	$25.47/hr	-3.2%
Insurance Claims and Policy Processing Clerks	3,580	$28.56/hr	-1.7%
Tax Examiners and Collectors, and Revenue Agents	1,150	$38.62/hr	3.4%
New Accounts Clerks	1,160	$24.08/hr	-16.5%
Billing and Posting Clerks	6,300	$27.46/hr	0.5%
Brokerage Clerks	960	$30.57/hr	-9.2%
Payroll and Timekeeping Clerks	2,790	$30.18/hr	-15.1%

Task for Bill and Account Collectors

Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
Receive payments and post amounts paid to customer accounts.
Record information about financial status of customers and status of collection efforts.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Answer customer questions regarding problems with their accounts.
Locate and monitor overdue accounts, using computers and a variety of automated systems.