Occupational Employment Statistics

DETAILED OCCUPATION DATA

43-3011 Bill and Account Collectors

Occupational Description:
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Occupational Employment Statistics(OES) Wage Data
First Quarter 2024

Geography	Employment	Emp SE*	Percentiles
Geography	Employment	Emp SE*	Mean	10th	25th	Median	75th	90th
Minnesota	4,100	176	$23.99/hr	$18.54/hr	$19.26/hr	$22.46/hr	$27.26/hr	$32.06/hr

Leading Industries for Bill and Account Collectors

Industry	OES Employment (Statewide)	OES Median Wage (Statewide)
Construction	40	$31.16/hr
Manufacturing	60	$31.40/hr
Trade, Transportation and Utilities	240	$25.74/hr
Information	N/A	N/A
Financial Activities	400	$24.05/hr
Professional and Business Services	2,860	$21.18/hr
Education and Health Services	70	$22.48/hr
Leisure and Hospitality	90	$24.38/hr
Other Services	30	$16.05/hr
Public Administration	290	$30.91/hr

Other Regional Data for Bill and Account Collectors

Geography	Employment	Median Wage	Projections % Change 2022-2032
Mankato-North Mankato MN MSA	10	$22.48/hr	N/A
Grand Forks ND-MN MSA	20	$22.50/hr	N/A
Northeast Balance of State	30	$28.52/hr	N/A
Northeast Minnesota	70	$24.83/hr	-10.0%
Rochester MN MSA	70	$23.33/hr	N/A
Duluth MN-WI MSA	80	$18.49/hr	N/A
Fargo ND-MN MSA	80	$23.39/hr	N/A
Northwest Balance of State	80	$28.42/hr	N/A
Southwest Balance of State	80	$22.23/hr	N/A
Northwest Minnesota	100	$28.60/hr	-8.6%
La Crosse WI-MN MSA	100	$18.91/hr	N/A
Southeast Balance of State	100	$25.23/hr	N/A
Southwest Minnesota	110	$22.23/hr	-12.7%
Southeast Minnesota	150	$23.90/hr	-11.3%
St Cloud MN MSA	350	$19.47/hr	N/A
Central Minnesota	460	$19.47/hr	-13.5%
Seven County Mpls-St Paul, MN	3,030	$22.47/hr	-15.5%
Minneapolis-St Paul-Bloomington MN-WI MSA	3,140	$22.47/hr	N/A
Minnesota	4,100	$22.46/hr	-14.8%

Related Occupations

Occupations	Employment	Median Wage	Projections % Change 2022-2032
Customer Service Representatives	61,870	$23.27/hr	-4.4%
Correspondence Clerks	N/A	N/A	N/A
Tax Preparers	1,100	$23.71/hr	1.7%
Loan Interviewers and Clerks	4,320	$24.06/hr	-3.2%
Insurance Claims and Policy Processing Clerks	3,640	$24.69/hr	-1.7%
Tax Examiners and Collectors, and Revenue Agents	1,050	$35.29/hr	3.4%
New Accounts Clerks	1,440	$23.09/hr	-16.5%
Billing and Posting Clerks	6,520	$24.97/hr	0.5%
Brokerage Clerks	1,170	$27.90/hr	-9.2%
Payroll and Timekeeping Clerks	2,700	$28.79/hr	-15.1%

Task for Bill and Account Collectors

Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
Receive payments and post amounts paid to customer accounts.
Record information about financial status of customers and status of collection efforts.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Answer customer questions regarding problems with their accounts.
Locate and monitor overdue accounts, using computers and a variety of automated systems.