Occupational Employment Statistics
43-2011 Switchboard Operators, Including Answering Service
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
Seven County Mpls-St Paul, MN
| 120 | 19 | $21.21/hr | $17.17/hr | $19.10/hr | $20.44/hr | $22.96/hr | $24.52/hr |
Manufacturing | N/A | N/A |
Trade, Transportation and Utilities | N/A | N/A |
Information | N/A | N/A |
Financial Activities | N/A | N/A |
Professional and Business Services | 30 | $17.17/hr |
Education and Health Services | 150 | $20.44/hr |
Leisure and Hospitality | 10 | $15.75/hr |
Public Administration | 10 | $18.46/hr |
Receptionists and Information Clerks
| 14,630 | $17.21/hr | -0.1% |
Telephone Operators
| 10 | $26.34/hr | N/A |
Office Clerks, General
| 55,760 | $21.69/hr | -3.3% |
Customer Service Representatives
| 58,340 | $22.26/hr | -4.4% |
Interviewers, Except Eligibility and Loan
| 2,280 | $19.61/hr | -9.3% |
Insurance Claims and Policy Processing Clerks
| 4,850 | $23.90/hr | -1.3% |
Billing and Posting Clerks
| 6,170 | $23.88/hr | -0.3% |
Medical Secretaries and Administrative Assistants
| 15,370 | $22.94/hr | 7.1% |
Court, Municipal, and License Clerks
| 6,390 | $24.79/hr | 3.3% |
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
| 31,510 | $23.21/hr | -9.4% |
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Process incoming or outgoing mail, packages, or deliveries.
- Monitor alarm systems to ensure that secure conditions are maintained.
- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
- Keep records of calls placed and charges incurred.
- Record messages, suggesting rewording for clarity or conciseness.
- Stamp messages with time and date and file them appropriately.
- Relay or route written or verbal messages.
- Stamp messages with time and date and file them appropriately.