Occupational Employment Statistics


DETAILED OCCUPATION DATA

43-2011 Switchboard Operators, Including Answering Service



Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

Geography EmploymentEmp SE*Percentiles
Mean10th25thMedian75th90th
Northwest Minnesota 409$16.33/hr$12.35/hr$13.21/hr$14.55/hr$16.88/hr$19.49/hr


IndustryOES Employment (Statewide)OES Median Wage (Statewide)
ManufacturingN/AN/A
Trade, Transportation and Utilities40$13.46/hr
Financial Activities20$17.94/hr
Professional and Business Services320$17.08/hr
Education and Health Services300$17.49/hr
Leisure and Hospitality50$15.50/hr
Public AdministrationN/A$18.96/hr
 
Geography EmploymentMedian WageProjections
% Change 2016-2026
Southeast Minnesota N/A$17.00/hrN/A
Southwest Minnesota N/AN/A-17.2%
Grand Forks ND-MN MSA N/AN/AN/A
La Crosse WI-MN MSA N/AN/AN/A
Mankato-North Mankato MN MSA N/AN/AN/A
Rochester MN MSA N/AN/AN/A
St Cloud MN MSA N/A$16.12/hrN/A
Northeast Balance of State N/AN/AN/A
Southwest Balance of State N/AN/AN/A
Northwest Balance of State 30$14.62/hrN/A
Central Minnesota 40$15.20/hr-9.1%
Northwest Minnesota 40$14.55/hr-14.6%
Southeast Balance of State 50$16.75/hrN/A
Fargo ND-MN MSA 60$14.41/hrN/A
Northeast Minnesota 70$17.30/hr-8.8%
Duluth MN-WI MSA 80$18.03/hrN/A
Seven County Mpls-St Paul, MN 480$17.58/hr-9.0%
Minneapolis-St Paul-Bloomington MN-WI MSA 480$17.60/hrN/A
Minnesota 760$17.20/hr-12.6%


Occupations EmploymentMedian WageProjections
% Change 2016-2026
Receptionists and Information Clerks 16,900$14.83/hr5.2%
Telephone Operators N/A$21.57/hrN/A
Office Clerks, General 52,080$18.44/hr-2.4%
Customer Service Representatives 60,340$19.02/hr0.7%
Insurance Claims and Policy Processing Clerks 6,790$22.52/hr7.0%
Interviewers, Except Eligibility and Loan 3,400$18.91/hr10.0%
Billing and Posting Clerks 7,770$20.91/hr10.0%
Medical Secretaries and Administrative Assistants 13,790$20.63/hr15.1%
Court, Municipal, and License Clerks 7,290$22.84/hr6.3%
Legal Secretaries and Administrative Assistants 3,390$25.75/hr-20.0%


  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Process incoming or outgoing mail, packages, or deliveries.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Relay or route written or verbal messages.
  • Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
  • Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
  • Place telephone calls or arrange conference calls as instructed.
  • Relay or route written or verbal messages.
  • Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.