Occupational Employment Statistics
43-2011 Switchboard Operators, Including Answering Service
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
Northwest Minnesota
| 30 | 8 | $16.58/hr | $14.20/hr | $15.03/hr | $17.31/hr | $17.31/hr | $17.93/hr |
Manufacturing | N/A | N/A |
Trade, Transportation and Utilities | N/A | N/A |
Information | N/A | N/A |
Financial Activities | N/A | N/A |
Professional and Business Services | 30 | $17.17/hr |
Education and Health Services | 150 | $20.44/hr |
Leisure and Hospitality | 10 | $15.75/hr |
Public Administration | 10 | $18.46/hr |
Receptionists and Information Clerks
| 14,630 | $17.21/hr | -0.1% |
Telephone Operators
| 10 | $26.34/hr | N/A |
Office Clerks, General
| 55,760 | $21.69/hr | -3.3% |
Customer Service Representatives
| 58,340 | $22.26/hr | -4.4% |
Interviewers, Except Eligibility and Loan
| 2,280 | $19.61/hr | -9.3% |
Insurance Claims and Policy Processing Clerks
| 4,850 | $23.90/hr | -1.3% |
Billing and Posting Clerks
| 6,170 | $23.88/hr | -0.3% |
Medical Secretaries and Administrative Assistants
| 15,370 | $22.94/hr | 7.1% |
Court, Municipal, and License Clerks
| 6,390 | $24.79/hr | 3.3% |
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
| 31,510 | $23.21/hr | -9.4% |
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Process incoming or outgoing mail, packages, or deliveries.
- Monitor alarm systems to ensure that secure conditions are maintained.
- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
- Keep records of calls placed and charges incurred.
- Record messages, suggesting rewording for clarity or conciseness.
- Stamp messages with time and date and file them appropriately.
- Relay or route written or verbal messages.
- Stamp messages with time and date and file them appropriately.