Occupational Employment Statistics


DETAILED OCCUPATION DATA

43-2011 Switchboard Operators, Including Answering Service



Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

Geography EmploymentEmp SE*Percentiles
Mean10th25thMedian75th90th
Northwest Minnesota 202$18.39/hr$12.97/hr$13.84/hr$15.04/hr$18.37/hr$30.36/hr


IndustryOES Employment (Statewide)OES Median Wage (Statewide)
ConstructionN/AN/A
ManufacturingN/AN/A
Trade, Transportation and Utilities40$14.67/hr
Financial Activities30$17.11/hr
Professional and Business Services290$16.90/hr
Education and Health Services290$17.28/hr
Leisure and Hospitality50$15.35/hr
Public AdministrationN/A$18.59/hr
 
Geography EmploymentMedian WageProjections
% Change 2016-2026
Mankato-North Mankato MN MSA N/AN/AN/A
Rochester MN MSA N/AN/AN/A
St Cloud MN MSA N/A$17.29/hrN/A
Northeast Balance of State N/AN/AN/A
Southeast Minnesota N/A$16.71/hrN/A
Grand Forks ND-MN MSA N/AN/AN/A
La Crosse WI-MN MSA N/AN/AN/A
Southwest Balance of State 10$14.63/hrN/A
Northwest Balance of State 20$15.42/hrN/A
Northwest Minnesota 20$15.04/hr-14.6%
Southwest Minnesota 20$15.73/hr-17.2%
Central Minnesota 40$15.94/hr-9.1%
Southeast Balance of State 60$16.52/hrN/A
Northeast Minnesota 60$17.11/hr-8.8%
Fargo ND-MN MSA 60$14.65/hrN/A
Duluth MN-WI MSA 70$17.80/hrN/A
Minneapolis-St Paul-Bloomington MN-WI MSA 460$17.63/hrN/A
Seven County Mpls-St Paul, MN 460$17.59/hr-9.0%
Minnesota 760$17.07/hr-12.6%


Occupations EmploymentMedian WageProjections
% Change 2016-2026
Receptionists and Information Clerks 16,980$14.73/hr5.2%
Telephone Operators 620$18.61/hrN/A
Office Clerks, General 55,140$17.90/hr-2.4%
Customer Service Representatives 58,710$18.55/hr0.7%
Insurance Claims and Policy Processing Clerks 6,230$21.65/hr7.0%
Interviewers, Except Eligibility and Loan 3,610$18.54/hr10.0%
Billing and Posting Clerks and Machine Operators 6,580$20.50/hr10.0%
Medical Records and Health Information Technicians 4,160$23.42/hr10.6%
Medical Secretaries 12,450$20.83/hr15.1%
Court, Municipal, and License Clerks 3,990$22.02/hr6.3%


  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Process incoming or outgoing mail, packages, or deliveries.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Relay or route written or verbal messages.
  • Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
  • Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
  • Place telephone calls or arrange conference calls as instructed.
  • Relay or route written or verbal messages.
  • Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.