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Occupational Employment Statistics


43-2011 Switchboard Operators, Including Answering Service

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

Geography Click link for Career Profile EmploymentEmp SE*Percentiles
Northwest Minnesota 308$16.58/hr$14.20/hr$15.03/hr$17.31/hr$17.31/hr$17.93/hr

IndustryOES Employment (Statewide)OES Median Wage (Statewide)
Trade, Transportation and UtilitiesN/AN/A
Financial ActivitiesN/AN/A
Professional and Business Services30$17.17/hr
Education and Health Services150$20.44/hr
Leisure and Hospitality10$15.75/hr
Public Administration10$18.46/hr
Geography Click link for details EmploymentMedian WageProjections
% Change 2020-2030
Grand Forks ND-MN MSA N/AN/AN/A
Mankato-North Mankato MN MSA N/AN/AN/A
Rochester MN MSA N/AN/AN/A
Northeast Balance of State N/AN/AN/A
Southwest Balance of State N/AN/AN/A
Southeast Balance of State N/AN/AN/A
Northeast Minnesota N/A$19.12/hr-27.9%
Southeast Minnesota N/AN/AN/A
Central Minnesota 10$19.25/hrN/A
Southwest Minnesota 20$16.00/hrN/A
Duluth MN-WI MSA 20$19.12/hrN/A
Fargo ND-MN MSA 30$15.07/hrN/A
Northwest Balance of State 30$17.31/hrN/A
Northwest Minnesota 30$17.31/hr-18.2%
Seven County Mpls-St Paul, MN 120$20.44/hr-27.9%
Minneapolis-St Paul-Bloomington MN-WI MSA 120$20.44/hrN/A
Minnesota 230$19.78/hr-27.5%

Occupations Click link for details EmploymentMedian WageProjections
% Change 2020-2030
Receptionists and Information Clerks 14,630$17.21/hr-0.1%
Telephone Operators 10$26.34/hrN/A
Office Clerks, General 55,760$21.69/hr-3.3%
Customer Service Representatives 58,340$22.26/hr-4.4%
Interviewers, Except Eligibility and Loan 2,280$19.61/hr-9.3%
Insurance Claims and Policy Processing Clerks 4,850$23.90/hr-1.3%
Billing and Posting Clerks 6,170$23.88/hr-0.3%
Medical Secretaries and Administrative Assistants 15,370$22.94/hr7.1%
Court, Municipal, and License Clerks 6,390$24.79/hr3.3%
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive 31,510$23.21/hr-9.4%

  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Process incoming or outgoing mail, packages, or deliveries.
  • Monitor alarm systems to ensure that secure conditions are maintained.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Keep records of calls placed and charges incurred.
  • Record messages, suggesting rewording for clarity or conciseness.
  • Stamp messages with time and date and file them appropriately.
  • Relay or route written or verbal messages.
  • Stamp messages with time and date and file them appropriately.