Occupational Employment Statistics
43-2011 Switchboard Operators, Including Answering Service
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
|
Northwest Minnesota
| 20 | 6 | $21.16/hr | $19.63/hr | $19.76/hr | $21.15/hr | $22.03/hr | $23.18/hr |
| Manufacturing | N/A | N/A |
| Trade, Transportation and Utilities | N/A | N/A |
| Financial Activities | N/A | N/A |
| Professional and Business Services | 70 | $24.93/hr |
| Education and Health Services | 110 | $22.81/hr |
| Leisure and Hospitality | N/A | N/A |
| Public Administration | 10 | $21.92/hr |
|
Receptionists and Information Clerks
| 11,800 | $18.47/hr | 0.0% |
|
Telephone Operators
| N/A | N/A | N/A |
|
Office Clerks, General
| 55,530 | $23.54/hr | -5.3% |
|
Customer Service Representatives
| 53,340 | $24.02/hr | -6.8% |
|
Interviewers, Except Eligibility and Loan
| 1,950 | $24.60/hr | -7.7% |
|
Insurance Claims and Policy Processing Clerks
| 3,580 | $28.56/hr | -4.6% |
|
Billing and Posting Clerks
| 6,300 | $27.46/hr | 1.4% |
|
Medical Secretaries and Administrative Assistants
| 16,860 | $24.63/hr | 6.5% |
|
Court, Municipal, and License Clerks
| 5,360 | $27.82/hr | 3.4% |
|
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
| 31,330 | $25.29/hr | -1.4% |
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Process incoming or outgoing mail, packages, or deliveries.
- Monitor alarm systems to ensure that secure conditions are maintained.
- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
- Keep records of calls placed and charges incurred.
- Record messages, suggesting rewording for clarity or conciseness.
- Stamp messages with time and date and file them appropriately.
- Relay or route written or verbal messages.
- Stamp messages with time and date and file them appropriately.