Occupational Employment Statistics
43-2011 Switchboard Operators, Including Answering Service
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
Northeast Minnesota
| 40 | 13 | $17.68/hr | $14.79/hr | $15.27/hr | $18.69/hr | $18.69/hr | $19.31/hr |
Manufacturing | N/A | N/A |
Trade, Transportation and Utilities | 30 | $15.41/hr |
Information | N/A | N/A |
Financial Activities | N/A | N/A |
Professional and Business Services | 230 | $19.04/hr |
Education and Health Services | 210 | $19.26/hr |
Leisure and Hospitality | N/A | N/A |
Public Administration | 10 | $18.31/hr |
Receptionists and Information Clerks
| 15,010 | $18.07/hr | -0.1% |
Telephone Operators
| N/A | N/A | N/A |
Office Clerks, General
| 52,900 | $19.71/hr | -3.3% |
Customer Service Representatives
| 49,920 | $20.68/hr | -4.4% |
Interviewers, Except Eligibility and Loan
| 3,030 | $19.59/hr | -9.3% |
Insurance Claims and Policy Processing Clerks
| 5,430 | $24.47/hr | -1.3% |
Billing and Posting Clerks
| 7,800 | $24.18/hr | -0.3% |
Medical Secretaries and Administrative Assistants
| 16,320 | $23.61/hr | 7.1% |
Court, Municipal, and License Clerks
| 6,690 | $24.68/hr | 3.3% |
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
| 30,730 | $23.80/hr | -9.4% |
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Process incoming or outgoing mail, packages, or deliveries.
- Monitor alarm systems to ensure that secure conditions are maintained.
- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
- Keep records of calls placed and charges incurred.
- Record messages, suggesting rewording for clarity or conciseness.
- Stamp messages with time and date and file them appropriately.
- Relay or route written or verbal messages.
- Stamp messages with time and date and file them appropriately.