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Occupational Employment Statistics


43-2011 Switchboard Operators, Including Answering Service

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

Geography Click link for Career Profile EmploymentEmp SE*Percentiles
Northeast Minnesota 4013$17.68/hr$14.79/hr$15.27/hr$18.69/hr$18.69/hr$19.31/hr

IndustryOES Employment (Statewide)OES Median Wage (Statewide)
Trade, Transportation and Utilities30$15.41/hr
Financial ActivitiesN/AN/A
Professional and Business Services230$19.04/hr
Education and Health Services210$19.26/hr
Leisure and HospitalityN/AN/A
Public Administration10$18.31/hr
Geography Click link for details EmploymentMedian WageProjections
% Change 2020-2030
Grand Forks ND-MN MSA N/AN/AN/A
Rochester MN MSA N/AN/AN/A
Northeast Balance of State N/AN/AN/A
Southwest Balance of State N/AN/AN/A
Southeast Balance of State N/AN/AN/A
Central Minnesota 20$17.27/hrN/A
Southwest Minnesota 20$15.14/hrN/A
Mankato-North Mankato MN MSA 20$15.16/hrN/A
Northwest Minnesota 30$15.27/hr-18.2%
Duluth MN-WI MSA 30$18.69/hrN/A
Northwest Balance of State 30$15.27/hrN/A
Northeast Minnesota 40$18.69/hr-27.9%
Southeast Minnesota 40$19.03/hrN/A
Fargo ND-MN MSA 40$15.42/hrN/A
Seven County Mpls-St Paul, MN 360$19.29/hr-27.9%
Minneapolis-St Paul-Bloomington MN-WI MSA 370$19.26/hrN/A
Minnesota 510$19.04/hr-27.5%

Occupations Click link for details EmploymentMedian WageProjections
% Change 2020-2030
Receptionists and Information Clerks 15,010$18.07/hr-0.1%
Telephone Operators N/AN/AN/A
Office Clerks, General 52,900$19.71/hr-3.3%
Customer Service Representatives 49,920$20.68/hr-4.4%
Interviewers, Except Eligibility and Loan 3,030$19.59/hr-9.3%
Insurance Claims and Policy Processing Clerks 5,430$24.47/hr-1.3%
Billing and Posting Clerks 7,800$24.18/hr-0.3%
Medical Secretaries and Administrative Assistants 16,320$23.61/hr7.1%
Court, Municipal, and License Clerks 6,690$24.68/hr3.3%
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive 30,730$23.80/hr-9.4%

  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Process incoming or outgoing mail, packages, or deliveries.
  • Monitor alarm systems to ensure that secure conditions are maintained.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Keep records of calls placed and charges incurred.
  • Record messages, suggesting rewording for clarity or conciseness.
  • Stamp messages with time and date and file them appropriately.
  • Relay or route written or verbal messages.
  • Stamp messages with time and date and file them appropriately.