Occupational Employment Statistics

DETAILED OCCUPATION DATA

43-2011 Switchboard Operators, Including Answering Service

Occupational Description:
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

Occupational Employment Statistics(OES) Wage Data
First Quarter 2024

Geography	Employment	Emp SE*	Percentiles
Geography	Employment	Emp SE*	Mean	10th	25th	Median	75th	90th
Minnesota	230	17	$20.43/hr	$16.73/hr	$18.22/hr	$21.15/hr	$22.11/hr	$25.22/hr

Leading Industries for Switchboard Operators, Including Answering Service

Industry	OES Employment (Statewide)	OES Median Wage (Statewide)
Manufacturing	N/A	N/A
Trade, Transportation and Utilities	N/A	N/A
Financial Activities	N/A	N/A
Professional and Business Services	N/A	N/A
Education and Health Services	170	$21.42/hr
Leisure and Hospitality	30	$16.56/hr
Public Administration	N/A	N/A

Other Regional Data for Switchboard Operators, Including Answering Service

Geography	Employment	Median Wage	Projections % Change 2022-2032
Central Minnesota	N/A	N/A	N/A
Southwest Minnesota	N/A	N/A	N/A
Fargo ND-MN MSA	N/A	N/A	N/A
Mankato-North Mankato MN MSA	N/A	N/A	N/A
Rochester MN MSA	N/A	N/A	N/A
St Cloud MN MSA	N/A	N/A	N/A
Northeast Balance of State	N/A	N/A	N/A
Southwest Balance of State	N/A	N/A	N/A
Southeast Balance of State	N/A	N/A	N/A
Northwest Minnesota	20	$18.21/hr	-18.2%
Northwest Balance of State	20	$18.22/hr	N/A
Southeast Minnesota	30	$19.72/hr	N/A
Northeast Minnesota	50	$18.56/hr	N/A
Duluth MN-WI MSA	50	$18.56/hr	N/A
Seven County Mpls-St Paul, MN	120	$21.70/hr	-25.8%
Minneapolis-St Paul-Bloomington MN-WI MSA	120	$21.70/hr	N/A
Minnesota	230	$21.15/hr	-25.8%

Related Occupations

Occupations	Employment	Median Wage	Projections % Change 2022-2032
Receptionists and Information Clerks	14,610	$18.34/hr	0.2%
Telephone Operators	N/A	N/A	N/A
Office Clerks, General	56,580	$22.85/hr	-3.9%
Customer Service Representatives	61,870	$23.27/hr	-4.4%
Interviewers, Except Eligibility and Loan	2,510	$22.39/hr	-8.6%
Insurance Claims and Policy Processing Clerks	3,640	$24.69/hr	-1.7%
Billing and Posting Clerks	6,520	$24.97/hr	0.5%
Medical Secretaries and Administrative Assistants	14,240	$23.82/hr	5.1%
Court, Municipal, and License Clerks	6,320	$25.38/hr	3.9%
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive	30,810	$23.91/hr	-10.1%

Task for Switchboard Operators, Including Answering Service

Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
Process incoming or outgoing mail, packages, or deliveries.
Monitor alarm systems to ensure that secure conditions are maintained.
Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
Keep records of calls placed and charges incurred.
Record messages, suggesting rewording for clarity or conciseness.
Stamp messages with time and date and file them appropriately.
Relay or route written or verbal messages.
Stamp messages with time and date and file them appropriately.