Occupational Employment Statistics
41-9041 Telemarketers
Solicit donations or orders for goods or services over the telephone.
| Construction | 90 | $18.76/hr |
| Trade, Transportation and Utilities | 180 | $18.66/hr |
| Information | N/A | N/A |
| Financial Activities | 290 | $30.71/hr |
| Professional and Business Services | 70 | $18.96/hr |
| Other Services | 250 | $14.00/hr |
- Explain products or services and prices, and answer questions from customers.
- Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
- Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Record names, addresses, purchases, and reactions of prospects contacted.
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
- Maintain records of contacts, accounts, and orders.
- Adjust sales scripts to better target the needs and interests of specific individuals.