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Occupational Employment Statistics


DETAILED OCCUPATION DATA

15-1232 Computer User Support Specialists



Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes “Network and Computer Systems Administrators” (15-1244).

Geography Click link for Career Profile EmploymentEmp SE*Percentiles
Mean10th25thMedian75th90th
Seven County Mpls-St Paul, MN 8,540160$30.30/hr$19.13/hr$24.08/hr$30.35/hr$37.82/hr$40.16/hr


IndustryOES Employment (Statewide)OES Median Wage (Statewide)
Natural Resources and MiningN/AN/A
Construction310$24.69/hr
Manufacturing1,210$30.97/hr
Trade, Transportation and Utilities1,300$24.71/hr
Information1,020$30.59/hr
Financial Activities1,390$30.90/hr
Professional and Business Services4,750$24.74/hr
Education and Health Services1,280$26.73/hr
Leisure and Hospitality50$24.73/hr
Other Services70$30.10/hr
Public Administration390$31.02/hr
 
Geography Click link for details EmploymentMedian WageProjections
% Change 2020-2030
Northeast Balance of State 40$24.55/hrN/A
Mankato-North Mankato MN MSA 120$28.25/hrN/A
Grand Forks ND-MN MSA 150$24.50/hrN/A
Southwest Balance of State 220$25.51/hrN/A
Rochester MN MSA 280$29.79/hrN/A
La Crosse WI-MN MSA 310$24.50/hrN/A
Northeast Minnesota 320$24.62/hr6.4%
Duluth MN-WI MSA 330$27.73/hrN/A
Southwest Minnesota 340$25.01/hr-1.5%
St Cloud MN MSA 340$29.92/hrN/A
Southeast Balance of State 390$24.40/hrN/A
Northwest Balance of State 470$24.12/hrN/A
Northwest Minnesota 530$24.14/hr3.9%
Southeast Minnesota 600$25.71/hr0.7%
Central Minnesota 670$29.17/hr1.2%
Fargo ND-MN MSA 900$24.25/hrN/A
Seven County Mpls-St Paul, MN 8,540$30.35/hr5.4%
Minneapolis-St Paul-Bloomington MN-WI MSA 8,870$30.22/hrN/A
Minnesota 11,770$29.28/hr5.3%


Occupations Click link for details EmploymentMedian WageProjections
% Change 2020-2030
Computer Network Support Specialists 8,320$31.79/hr5.0%
Network and Computer Systems Administrators 5,010$43.95/hr3.1%
Computer, Automated Teller, and Office Machine Repairers 2,660$19.88/hr-4.3%


  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Inspect equipment and read order sheets to prepare for delivery to users.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Modify and customize commercial programs for internal needs.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Modify and customize commercial programs for internal needs.
  • Oversee the daily performance of computer systems.