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Occupational Employment Statistics


15-1232 Computer User Support Specialists

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes “Network and Computer Systems Administrators” (15-1244).

Geography Click link for Career Profile EmploymentEmp SE*Percentiles
Southwest Minnesota 37024$28.96/hr$19.03/hr$23.30/hr$27.82/hr$33.83/hr$37.75/hr

IndustryOES Employment (Statewide)OES Median Wage (Statewide)
Natural Resources and MiningN/AN/A
Trade, Transportation and Utilities1,240$30.92/hr
Financial Activities1,000$31.46/hr
Professional and Business Services5,940$29.87/hr
Education and Health Services1,710$27.44/hr
Leisure and Hospitality70$25.30/hr
Other Services120$31.58/hr
Public Administration480$33.42/hr
Geography Click link for details EmploymentMedian WageProjections
% Change 2020-2030
Northeast Balance of State 80$25.42/hrN/A
Mankato-North Mankato MN MSA 140$29.13/hrN/A
Grand Forks ND-MN MSA 200$26.94/hrN/A
La Crosse WI-MN MSA 240$27.26/hrN/A
Southwest Balance of State 250$27.65/hrN/A
Rochester MN MSA 350$31.45/hrN/A
Southwest Minnesota 370$27.82/hr-1.5%
Duluth MN-WI MSA 370$26.94/hrN/A
Northeast Minnesota 370$26.94/hr6.4%
St Cloud MN MSA 390$29.89/hrN/A
Northwest Balance of State 400$27.09/hrN/A
Southeast Balance of State 420$29.39/hrN/A
Northwest Minnesota 500$27.36/hr3.9%
Southeast Minnesota 700$30.51/hr0.7%
Fargo ND-MN MSA 740$25.63/hrN/A
Central Minnesota 760$29.54/hr1.2%
Seven County Mpls-St Paul, MN 9,440$31.00/hr5.4%
Minneapolis-St Paul-Bloomington MN-WI MSA 9,790$30.93/hrN/A
Minnesota 12,980$30.43/hr5.3%

Occupations Click link for details EmploymentMedian WageProjections
% Change 2020-2030
Computer Network Support Specialists 6,820$35.18/hr5.0%
Network and Computer Systems Administrators 4,610$44.97/hr3.1%
Computer, Automated Teller, and Office Machine Repairers 2,950$21.40/hr-4.3%

  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Inspect equipment and read order sheets to prepare for delivery to users.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Modify and customize commercial programs for internal needs.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Modify and customize commercial programs for internal needs.
  • Oversee the daily performance of computer systems.