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Occupational Employment Statistics


15-1232 Computer User Support Specialists

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes “Network and Computer Systems Administrators” (15-1244).

Geography Click link for Career Profile EmploymentEmp SE*Percentiles
Northwest Minnesota 54030$29.89/hr$20.86/hr$24.24/hr$28.76/hr$33.71/hr$40.97/hr

IndustryOES Employment (Statewide)OES Median Wage (Statewide)
Natural Resources and MiningN/AN/A
Trade, Transportation and Utilities1,380$33.68/hr
Financial Activities970$32.21/hr
Professional and Business Services5,420$31.17/hr
Education and Health Services1,810$28.30/hr
Leisure and Hospitality90$25.04/hr
Other Services160$30.45/hr
Public Administration520$34.73/hr
Geography Click link for details EmploymentMedian WageProjections
% Change 2020-2030
Northeast Balance of State 90$27.52/hrN/A
Mankato-North Mankato MN MSA 140$29.57/hrN/A
Grand Forks ND-MN MSA 200$32.53/hrN/A
La Crosse WI-MN MSA 310$28.44/hrN/A
Southwest Balance of State 310$28.85/hrN/A
Duluth MN-WI MSA 330$29.33/hrN/A
Northeast Minnesota 350$29.19/hr6.4%
St Cloud MN MSA 380$29.65/hrN/A
Rochester MN MSA 400$29.87/hrN/A
Southeast Balance of State 410$29.65/hrN/A
Southwest Minnesota 420$29.10/hr-1.5%
Northwest Balance of State 430$28.65/hrN/A
Northwest Minnesota 540$28.76/hr3.9%
Fargo ND-MN MSA 690$29.36/hrN/A
Southeast Minnesota 720$29.87/hr0.7%
Central Minnesota 790$29.90/hr1.2%
Seven County Mpls-St Paul, MN 9,160$31.74/hr5.4%
Minneapolis-St Paul-Bloomington MN-WI MSA 9,570$31.73/hrN/A
Minnesota 13,000$31.04/hr5.3%

Occupations Click link for details EmploymentMedian WageProjections
% Change 2020-2030
Computer Network Support Specialists 5,180$36.19/hr5.0%
Network and Computer Systems Administrators 4,290$49.01/hr3.1%
Computer, Automated Teller, and Office Machine Repairers 2,370$18.98/hr-4.3%

  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Inspect equipment and read order sheets to prepare for delivery to users.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Modify and customize commercial programs for internal needs.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Modify and customize commercial programs for internal needs.
  • Oversee the daily performance of computer systems.