Occupational Employment Statistics
15-1232 Computer User Support Specialists
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes “Network and Computer Systems Administrators†(15-1244).
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Minnesota
| 13,000 | 494 | $32.70/hr | $23.16/hr | $25.81/hr | $31.04/hr | $38.22/hr | $44.25/hr |
| Natural Resources and Mining | N/A | N/A |
| Construction | 220 | $27.13/hr |
| Manufacturing | 1,190 | $31.71/hr |
| Trade, Transportation and Utilities | 1,380 | $33.68/hr |
| Information | 1,220 | $34.76/hr |
| Financial Activities | 970 | $32.21/hr |
| Professional and Business Services | 5,420 | $31.17/hr |
| Education and Health Services | 1,810 | $28.30/hr |
| Leisure and Hospitality | 90 | $25.04/hr |
| Other Services | 160 | $30.45/hr |
| Public Administration | 520 | $34.73/hr |
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Modify and customize commercial programs for internal needs.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Modify and customize commercial programs for internal needs.
- Oversee the daily performance of computer systems.