Occupational Employment Statistics


15-1151 Computer User Support Specialists

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes “Network and Computer Systems Administrators” (15-1142).

Geography EmploymentEmp SE*Percentiles
Northwest Minnesota 900223$23.62/hr$16.03/hr$18.28/hr$22.34/hr$27.55/hr$34.05/hr

IndustryOES Employment (Statewide)OES Median Wage (Statewide)
Natural Resources and MiningN/AN/A
Trade, Transportation and Utilities2,060$25.89/hr
Financial Activities1,040$25.78/hr
Professional and Business Services4,840$25.76/hr
Education and Health Services1,700$26.43/hr
Leisure and Hospitality60$24.84/hr
Other Services130$20.41/hr
Public Administration660$29.87/hr
Geography EmploymentMedian WageProjections
% Change 2016-2026
Northeast Balance of State 70$23.14/hrN/A
Grand Forks ND-MN MSA 100$23.43/hrN/A
Rochester MN MSA 200$26.38/hrN/A
Mankato-North Mankato MN MSA 250$24.97/hrN/A
Southwest Balance of State 260$23.36/hrN/A
Duluth MN-WI MSA 280$24.30/hrN/A
Northeast Minnesota 290$24.75/hr2.7%
La Crosse WI-MN MSA 340$21.95/hrN/A
Southeast Balance of State 400$24.50/hrN/A
St Cloud MN MSA 420$23.25/hrN/A
Southwest Minnesota 460$23.37/hr-1.6%
Southeast Minnesota 530$25.74/hrN/A
Northwest Balance of State 680$21.74/hrN/A
Northwest Minnesota 900$22.34/hr17.3%
Central Minnesota 940$23.92/hr5.2%
Fargo ND-MN MSA 1,030$25.07/hrN/A
Seven County Mpls-St Paul, MN 9,700$27.10/hr6.7%
Minneapolis-St Paul-Bloomington MN-WI MSA 10,250$26.96/hrN/A
Minnesota 12,910$26.30/hr6.4%

Occupations EmploymentMedian WageProjections
% Change 2016-2026
Computer Network Support Specialists 3,970$29.16/hr10.8%
Computer Operators 340$25.63/hr-23.3%
Network and Computer Systems Administrators 7,610$40.26/hr4.1%

  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Oversee the daily performance of computer systems.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.