Occupational Employment Statistics
43-4171 Receptionists and Information Clerks
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. Excludes "Switchboard Operators, Including Answering Service" (43-2011).
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Northwest Minnesota
| 950 | 40 | $17.51/hr | $13.09/hr | $15.20/hr | $17.69/hr | $19.57/hr | $21.66/hr |
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EDR 1 - Northwest
| 110 | 13 | $18.47/hr | $14.62/hr | $16.22/hr | $18.92/hr | $19.98/hr | $22.11/hr |
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EDR 2 - Headwaters
| 100 | 11 | $18.10/hr | $14.37/hr | $15.74/hr | $17.97/hr | $19.58/hr | $22.35/hr |
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EDR 4 - West Central
| 440 | 28 | $17.16/hr | $12.30/hr | $14.82/hr | $17.31/hr | $19.45/hr | $21.36/hr |
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EDR 5 - North Central
| 290 | 22 | $17.46/hr | $13.13/hr | $15.20/hr | $17.55/hr | $19.57/hr | $21.66/hr |
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Minnesota
| 14,610 | 584 | $18.65/hr | $14.05/hr | $15.63/hr | $18.34/hr | $21.89/hr | $23.10/hr |
|
U S
| 1,003,820 | 11,042 | $18.15/hr | $13.36/hr | $15.10/hr | $17.77/hr | $20.20/hr | $23.49/hr |
| Construction | 180 | $20.63/hr |
| Manufacturing | 460 | $21.05/hr |
| Trade, Transportation and Utilities | 1,200 | $18.48/hr |
| Information | 90 | $18.36/hr |
| Financial Activities | 850 | $18.39/hr |
| Professional and Business Services | 2,220 | $19.02/hr |
| Education and Health Services | 5,040 | $20.25/hr |
| Leisure and Hospitality | 1,090 | $14.55/hr |
| Other Services | 2,980 | $15.16/hr |
| Public Administration | 490 | $15.83/hr |
|
Office Clerks, General
| 56,580 | $22.85/hr | -3.3% |
|
Billing and Posting Clerks
| 6,520 | $24.97/hr | -0.3% |
|
Insurance Claims and Policy Processing Clerks
| 3,640 | $24.69/hr | -1.3% |
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Customer Service Representatives
| 61,870 | $23.27/hr | -4.4% |
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Executive Secretaries and Executive Administrative Assistants
| 9,110 | $36.15/hr | -20.1% |
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Switchboard Operators, Including Answering Service
| 230 | $21.15/hr | -27.5% |
|
Medical Secretaries and Administrative Assistants
| 14,240 | $23.82/hr | 7.1% |
|
Interviewers, Except Eligibility and Loan
| 2,510 | $22.39/hr | -9.3% |
|
Healthcare Support Workers, All Other
| 3,900 | $22.23/hr | 7.0% |
|
Payroll and Timekeeping Clerks
| 2,700 | $28.79/hr | -14.4% |
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Schedule appointments and maintain and update appointment calendars.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Receive payment and record receipts for services.
- Analyze data to determine answers to questions from customers or members of the public.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Keep a current record of staff members' whereabouts and availability.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- File and maintain records.