Occupational Employment Statistics
43-4051 Customer Service Representatives
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.
|
Northwest Minnesota
| 3,510 | 98 | $21.84/hr | $14.75/hr | $17.56/hr | $21.39/hr | $24.28/hr | $29.85/hr |
|
EDR 1 - Northwest
| 870 | 65 | $23.82/hr | $17.78/hr | $20.38/hr | $24.28/hr | $24.28/hr | $30.23/hr |
|
EDR 2 - Headwaters
| 430 | 33 | $21.01/hr | $14.99/hr | $17.39/hr | $19.02/hr | $24.00/hr | $30.89/hr |
|
EDR 4 - West Central
| 1,340 | 57 | $21.45/hr | $14.74/hr | $17.39/hr | $19.87/hr | $23.95/hr | $29.47/hr |
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EDR 5 - North Central
| 870 | 44 | $20.85/hr | $14.75/hr | $17.50/hr | $19.54/hr | $23.38/hr | $28.38/hr |
|
Minnesota
| 61,870 | 1,237 | $24.17/hr | $17.06/hr | $18.98/hr | $23.27/hr | $28.56/hr | $32.49/hr |
|
U S
| 2,858,710 | 14,294 | $21.58/hr | $14.66/hr | $17.25/hr | $19.68/hr | $24.05/hr | $30.38/hr |
| Natural Resources and Mining | N/A | N/A |
| Construction | 520 | $24.47/hr |
| Manufacturing | 5,080 | $26.74/hr |
| Trade, Transportation and Utilities | 20,130 | $19.57/hr |
| Information | 3,300 | $23.89/hr |
| Financial Activities | 14,510 | $24.39/hr |
| Professional and Business Services | 12,510 | $22.99/hr |
| Education and Health Services | 2,760 | $23.31/hr |
| Leisure and Hospitality | 690 | $16.64/hr |
| Other Services | 1,350 | $20.26/hr |
| Public Administration | 1,020 | $23.42/hr |
|
Northeast Balance of State
| 490 | $19.26/hr | N/A |
|
Grand Forks ND-MN MSA
| 740 | $18.87/hr | N/A |
|
Mankato-North Mankato MN MSA
| 1,150 | $20.26/hr | N/A |
|
La Crosse WI-MN MSA
| 1,280 | $19.51/hr | N/A |
|
Southwest Balance of State
| 1,500 | $20.08/hr | N/A |
|
Rochester MN MSA
| 1,710 | $22.31/hr | N/A |
|
St Cloud MN MSA
| 1,890 | $21.41/hr | N/A |
|
Duluth MN-WI MSA
| 2,120 | $21.25/hr | N/A |
|
Northeast Minnesota
| 2,220 | $21.01/hr | -5.9% |
|
Southeast Balance of State
| 2,390 | $21.68/hr | N/A |
|
Southwest Minnesota
| 2,520 | $21.60/hr | -5.4% |
|
Fargo ND-MN MSA
| 2,800 | $19.27/hr | N/A |
|
Northwest Balance of State
| 3,130 | $21.54/hr | N/A |
|
Northwest Minnesota
| 3,510 | $21.39/hr | -2.8% |
|
Southeast Minnesota
| 3,620 | $22.31/hr | -5.7% |
|
Central Minnesota
| 4,200 | $21.41/hr | -3.2% |
|
Seven County Mpls-St Paul, MN
| 42,440 | $23.74/hr | -4.4% |
|
Minneapolis-St Paul-Bloomington MN-WI MSA
| 44,700 | $23.71/hr | N/A |
|
Minnesota
| 61,870 | $23.27/hr | -4.4% |
|
Interviewers, Except Eligibility and Loan
| 2,510 | $22.39/hr | -8.6% |
|
Bill and Account Collectors
| 4,100 | $22.46/hr | -14.8% |
|
Insurance Claims and Policy Processing Clerks
| 3,640 | $24.69/hr | -1.7% |
|
Billing and Posting Clerks
| 6,520 | $24.97/hr | 0.5% |
|
Receptionists and Information Clerks
| 14,610 | $18.34/hr | 0.2% |
|
Brokerage Clerks
| 1,170 | $27.90/hr | -9.2% |
|
Office Clerks, General
| 56,580 | $22.85/hr | -3.9% |
|
Correspondence Clerks
| N/A | N/A | N/A |
|
New Accounts Clerks
| 1,440 | $23.09/hr | -16.5% |
|
Insurance Underwriters
| 1,970 | $38.92/hr | -3.0% |
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Order tests that could determine the causes of product malfunctions.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.