Occupational Employment Statistics

DETAILED OCCUPATION DATA

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15-1232 Computer User Support Specialists

Occupational Description:
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes â€œNetwork and Computer Systems Administratorsâ€ (15-1244).

Occupational Employment Statistics(OES) Wage Data
First Quarter 2024

Geography	Employment	Emp SE*	Percentiles
Geography	Employment	Emp SE*	Mean	10th	25th	Median	75th	90th
Minnesota	13,000	494	$32.70/hr	$23.16/hr	$25.81/hr	$31.04/hr	$38.22/hr	$44.25/hr
U S	689,700	6,207	$31.52/hr	$18.67/hr	$23.06/hr	$29.34/hr	$37.62/hr	$48.06/hr

Leading Industries for Computer User Support Specialists

Industry	OES Employment (Statewide)	OES Median Wage (Statewide)
Natural Resources and Mining	N/A	N/A
Construction	220	$27.13/hr
Manufacturing	1,190	$31.71/hr
Trade, Transportation and Utilities	1,380	$33.68/hr
Information	1,220	$34.76/hr
Financial Activities	970	$32.21/hr
Professional and Business Services	5,420	$31.17/hr
Education and Health Services	1,810	$28.30/hr
Leisure and Hospitality	90	$25.04/hr
Other Services	160	$30.45/hr
Public Administration	520	$34.73/hr

Other Regional Data for Computer User Support Specialists

Geography	Employment	Median Wage	Projections % Change 2022-2032
Northeast Balance of State	90	$27.52/hr	N/A
Mankato-North Mankato MN MSA	140	$29.57/hr	N/A
Grand Forks ND-MN MSA	200	$32.53/hr	N/A
La Crosse WI-MN MSA	310	$28.44/hr	N/A
Southwest Balance of State	310	$28.85/hr	N/A
Duluth MN-WI MSA	330	$29.33/hr	N/A
Northeast Minnesota	350	$29.19/hr	2.5%
St Cloud MN MSA	380	$29.65/hr	N/A
Rochester MN MSA	400	$29.87/hr	N/A
Southeast Balance of State	410	$29.65/hr	N/A
Southwest Minnesota	420	$29.10/hr	1.9%
Northwest Balance of State	430	$28.65/hr	N/A
Northwest Minnesota	540	$28.76/hr	2.8%
Fargo ND-MN MSA	690	$29.36/hr	N/A
Southeast Minnesota	720	$29.87/hr	0.9%
Central Minnesota	790	$29.90/hr	4.8%
Seven County Mpls-St Paul, MN	9,160	$31.74/hr	5.5%
Minneapolis-St Paul-Bloomington MN-WI MSA	9,570	$31.73/hr	N/A
Minnesota	13,000	$31.04/hr	4.9%

Related Occupations

Occupations	Employment	Median Wage	Projections % Change 2022-2032
Computer Network Support Specialists	5,180	$36.19/hr	6.6%
Network and Computer Systems Administrators	4,290	$49.01/hr	1.9%
Computer, Automated Teller, and Office Machine Repairers	2,370	$18.98/hr	-2.7%

Task for Computer User Support Specialists

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Inspect equipment and read order sheets to prepare for delivery to users.
Enter commands and observe system functioning to verify correct operations and detect errors.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Modify and customize commercial programs for internal needs.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Modify and customize commercial programs for internal needs.
Oversee the daily performance of computer systems.